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Hi, I have brand new soft parts including a new under basket for a ditto dreamer design double. My stroller died before I could put the replacement on and I don't know what to do with it. Let me know if your interested.
Make sure the back (where the baby places his/her back) of the seat is all the way upright. There is a cord on the back of the seat which you can adjust to move the seat to a fully upright position or down to a "sleeping" position. This will give you maximum space in which you can place items below. This is the only way... There is no way to lower the storage compartment - believe me, I've had the product for two years.
replacement parts LINK: http://www.gracobaby.com/store/order/default.asp?N=10418+10413+10421&Ne=11
Graco Customer Service is available Monday through Friday, 8am to 5pm Eastern Time.
1-800-345-4109 (US) Postal Address
Graco Children's Products Inc.
Attn: Graco Store Consumer Services
150 Oaklands Boulevard
Exton, PA 19341