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Failure to close when turned off

The camera suddenly failed to close when turned off. Then, when turned on, it closed completely, then opened in a few seconds. A message came up with focus problem. When turned on, it say ''please turn camera off and then on again'' but when I do so it goes off without the lens closing.I took the battery out and replaced it without improvement When I tried to take a picture the camera opened but there was a stuttering sound and the message to turn the camera off and then on. Could there be a softwear problem, or perhaps dirt has gotten in the mechanism? The camera is relatively new.

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  • mikeslade143 May 01, 2010

    trying what 1st expert suggested not helpful. Would try another. Camera does not respond to any command in the on mode.When attempting to turn off, then on, the lens does not retract when turned off. When turned back on the lense retracts briskly and completely and the cover deploys - then it comes out again but probably not enough, and it "stutters", and I get a "system error (focus)"

  • mikeslade143 May 01, 2010

    Dear Guru: is possible that there is some grit in the mechanism so that it will not extend completely, but goes to almost the correct extension and then won't go further? Also, we are not home and do not have a charger. Is there any chance that the problem will be corrected with a fully charged battery (I doubt this but thought I'd ask)?

  • mikeslade143 May 01, 2010

    any chance it is caused by dirt in the mechanism? Or by a low battery?

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You have a faulty capacitor in this camera
If fairly new have it repaired

Posted on May 01, 2010

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Hi,

The number one reason for this message is the lens being stuck. By the lens moving when you toggle the power seems to indicate that it is not stuck .
You could try giving the lens a GENTLE nudge on the edges when you turn the camera off to see if it retracts when it is supposed to.
There should be a reset in the menu somewhere which you could try too.
Also, please update your camera's software.
Good Luck and have a nice day.

Posted on May 01, 2010

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