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Best Answer: There are two types of closed captions; analog and digital. It's possible that you turned one off and not the other. Some sets will only allow you to access the menus for the type of signal you are watching so make sure you are tuned to the offending channel when you access the menus.
Also, you might want to check other devices that the signal may go through on it's way to the TV like cable boxes and DVD players. Sometimes those have closed caption decoders, too. Source(s): Broadcast Engineer for 30+ years.
What is the TV source? For some sources (set top box), you may need to turn on the captions using the menus of the box.
Assuming you are using a source that gives captions that the TV can interpret, if you have the Proscan 26LA30Q remote, press the CC button to toggle through the caption options. Another route is to press Menu (either on the remote or the buttons on the side of the TV) then select the Feature submenu with the left/right arrows. Press Enter (menu when you use the buttons on the TV) then navigate to the Digital Closed Captions option. Here you can set the captions to on and adjust the size, style and color of the captions when they appear on-screen.
If you are using a universal remote, try the CC button. If it doesn't work, try another code for the Proscan TV on the remote. There are some codes that may not control all of the functions of the TV with the remote.
It will depend on the TV and the source. If you are using the tuner in the TV, look for a CC button on your remote. This should let you toggle the captioning off. (Some TVs have options of CC On, CC On when Muted, and CC Off.)
On some TVs this can also be reached through the On Screen Menu (press Menu on the TV or remote). Then look for a Setup, Settings or Options menu. Then look for Captions and turn them off.
If you are using a universal remote that has a Closed Caption button that doesn't work for your device, it could be a code mismatch. Check if there are other codes for your device manufacturer and try using them to get all the features of the TV controlled by the remote.
If your source is a set top box (satellite, DVD player, cable), then you may need to disable the captions through the settings of the box. (Again try the menus.)
There is an exception. If the source is one that is using Open Captions, then the Captions will remain on.
Please add a comment with the TV and source for a more specific way to turn off the captions for your system.
What is the source of the signal for the TV? The CC may be turned on at the set top box (cable, sat, dvd player). Check the menus for any of these devices. If the source is OTA, then I'm not sure what to suggest.
I hope this helps.
Cindy Wells (I have dealt with this for a neighbor. To get the captions on an older TV, they need the captions turned on at the satellite dish receiver and put the system in single mode. So they have to remember to turn off the captions when their hearing impaired relative leaves.)
I could do better with a picture of the remote. Closed captioning is usually a multi-press button, that is each press takes you through each of the four types of closed captioning and then off. You can enable closed captioning on a DVD Recorder, it looks like the TV, but its only on the picture from the DVD Recorder. If you have a PVR, you could have closed captioning on on that device. Try tuning off everything else to make sure it IS the TV. Turn on the menu and find the closed captioning settings and set to OFF. Press the close captioning button on the remote (If there is one) and press CC repeatedly until it says OFF. Try and control close captioning, timer and menus with the ORIGINAL remote and not a programmable one. Programmable remotes are not always completely compatible.
Features preferences Caption service This allows you to select the Closed Captions service levels of analog broadcasting to be displayed. Closed Captioning allows you to read the voice content of television programs on the TV screen. Designed to help the hearing impaired, this feature uses on-screen ‘text boxes’ to show dialogue and conversations while the TV program is in progress. Captions will appear on the screen during captioned broadcasts. & Select Captions service. é Press the cursor right. “ Select the desired Caption service: • CC 1, 2, 3 or 4 Dialogue (and descriptions) for the action on the captioned TV program shows on screen. Usually CC 1 is the most used. CC 2 may be used for alternate languages if they are being transmitted. • T 1, 2, 3 or 4 Often used for channel guide, schedules, bulletin board information for Closed Captions programs, news, weather informations or stock market reports. Not all Caption services are necessarily being used by a TV channel during the transmission of a Closed Caption program.
Features menu & Select Features in the TV Settings menu. é Press the cursor right to enter the Features menu. “ Select the menu items with the cursor up/down and adjust the settings with the cursor left/right. Closed captions This displays the transmitted CC- or CS-text on the screen according to your chosen CC or CS service in the Setup, Features preferences menu, This text can either be permanently displayed (assuming that the service is available in the broadcast) or only when mute is active. & Press the cursor right after having selected Closed captions. é Select On, Off or On during mute.
On the remote - Press "Clear" button
May have to turn off CC in the TV menus. Try Menu on the remote and look for closed caption there.
If remote doesn't work, can try with buttons on TV itself to get into menu and turn it off.
I've had this problem for a bit, it seems that there are two ways to turn off the closed captions.
1:Menu--->Preferences--->CC and Digital Audio Selectors.
This displays the menu on the bottom of the screen with the choices of Closed Caption formats and digital audio. This is not the correct menu to be in. This turns off the CC as long as the TV is not turned off or the input is not changed. This is a temporarily either turns the CC on or off.
2:Menu--->Setup--->TV Settings--->Closed Captions Settings
Displays a menu in the center of the screen, with the options of Turning the Closed Captions on and off, the Analog CC Mode and Digital CC settings. You must turn the Closed Captions off in this menu or the changes to CC are temporary.
For the record:
1. I'm aware I'm 2 years late on this, but I just want others to be able to solve this issue on their Toshiba. Don't worry, my Toshiba is the same age as yours
2. I've lost faith in Tech Support ages ago. I'm sorry that they were that incompetent.
3. Its ridiculous that there are two entirely different menus to alter the closed captions. Took me forever to figure this out.
Hope this helps you and others.
The annoying black box is usually a feature of the closed captioning called "Text" You should be able to go in to onscreen menu and select caption options. Unless you need to have the closed captioning on for medical reasons, it maybe best just to turn off all captioning options.