Question about KitchenAid (KSRD22FKST) Side by Side Refrigerator

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We purchased a new KitchenAid Side by Side Refrigerator Model # KSRG25FVBL01 that makes a loud knocking noise accompanied by rattling from the date we purchsed. We are getting runaround in getting it fixed Do you know the cause, how to fix it who to write for in warranty service.

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The knocking noises heard from the Freon moving through the sealed system are perfectly normal and usually do not last long. Since the evaporator coil is mounted in the freezer section, the noise is usually louder there. Some people say it sounds like marbles knocking together.
Refrigerant (Freon) moving through the system can cause a vibration/rattling, especially as the compressor first starts up.

  1. Vibrating from top of cabinet Remove, rearrange or pad any stored items atop the refrigerator such as houseplants, coins, pens, etc.
  2. Vibrating from back or sides of refrigerator Move refrigerator away from water line in the rear or away from walls / cabinets along the side of the cabinet. Refrigerators with a static condenser on the back require a rear clearance of 3 inches across the top of the condenser.
  3. Vibrating from the bottom of refrigerator Level refrigerator so all 4 rollers / feet rest solidly on the floor.
    Hope this works.....

Posted on May 01, 2010

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