Question about Hotpoint HSS25GFP Side by Side Refrigerator
My water stopped comming out thru the dispenser. I disconnected the water line at the bottom of the freezer door and when I push the water button the water will come out of the dissconnected tube. The problem is some where between the bottom of the freezer door and the water despenser. Any idea on how to fix? Thanks for your time,Brian no water thru door - stops from filter to tube under ice box - won't go from blue tube to door
Blow dry for ten minutes the side panel of the freezer door where the water tubes come up. Wait two hours, and it should magically start working again. Pain!!!
Posted on Feb 20, 2009
OK guys, GE does have a solution to this problem and it's EXPENSIVE. I goofed and called GE repair. $263 later it was fixed. Here's what I've done to villify them:
General Electric Company March 31, 2008
3135 Easton Turnpike
Fairfield, CT 06828-0001 Attn: J. Immelt Dear sir or madam, or whoever opens this because I know Jeff Immelt won't be the actual person to open it. This has already been sent to GE Corporation Appliance Park 6, Room 129 Louisville, KY. 40224 so don't send it to them. Send it to someone who may actually do something about this problem. I have a GE refrigerator, Model GSS25WGPAWW, S# AF 217252 which has had a continuing problem for several years. My first error was in not reporting this sooner. My home is in a gated community in which the developer used GE appliances exclusively. What I have determined now (after I paid for the repair) is that many residents have had the exact same problem: the in-door water dispenser freezes solid. The second mistake I made was calling GE repair to fix the problem. I was charged a total of $ 263.15 for the repair; $ 63.30 for the part, a flat rate of $79.95 for the repairman to show up and then $105.00 labor cost plus tax. Our community has an Internet based communications system ( Googlelist) and I posted the following message there. . My fellow residents responded that GE did fix many of the same problems at no charge after they call GE Customer Care rather than GE repair. Several others have paid for the repair. I then reported this to your sales http://www.geappliances.com/service_and_support/contact/form_service.htm) department up until the 25th of March , I have received no reply. ____________________________________________________________________________ TO:http://www.geappliances.com/service_and_support/contact/form_service.htm Just thought you'd like to know: I live in a gated community with over 1400 residents and they all got the following message: Posted on Googlelist-at Herons Glen So my water line to the in-door dispenser kept freezing up. I'd have to turn the fridge off and open the freezer door for up to 5 hours for it to melt. Then 3 or 4 days later it would freeze again. So the GE repair guy came and installed a $63 part in about 20 minutes. It was a heat tape applied inside the dispenser cover. Now for the fun part: $79 just to show up and then $105 "labor" ??? That's about $315 per hour - my kind of job. Oh yea, another $14.90 in taxes. Once I had the part number, I found the part on-line for $42. Forget about it really being a manufacturing defect that should be covered by warrantee. GE does not care! They advertise how "energy conscious" they are and then solve a defect with a heat tape that adds heat to an appliance that's supposed to be cold! Go figure! If this offends any ex-GE employees....GOOD _____________________________________________________________________________________ When I subsequently called GE customer Care on March 25th I was told "we have no recalls on that model and there is nothing we can do". I've gone on-line and searched for "GE water dispenser" problems and, WOW, you've got lots of problems. On March 26 I got a reply from From: firstname.lastname@example.org They gave me a Tracking Number and another phone number to call 1-888-348-7563. I called that number on 3-27-08 and got the same answer: "we have no recalls on that model, have a nice day". My question is: Will GE do something about this? I have $ 263.15 out of pocket cost, a copy of the repair bill is enclosed, for what appears to be a design flaw and that flaw has been repaired for others "at no cost". Sincerely, Tom Morookian 20729 Mystic Way No. Ft. Myers, FL 33917 239-731-3452 Tommorookian@aol.com encl: (1)
The real problem is that the water line is supposed to be installed against the front panel of the freezer door. During assembly they don't do this so some of the lines are against the inside edge of the door, they then "foam" the door and they freeze. The heat tape does fix the problem and you can do it yourself. I'm "GEsucks" for a real good reason. I've posted this on several web-sites and I'm looking for a lawyer to file a class action suit!
Posted on Apr 21, 2008
I have a hotpoint fridge model HSS25GFPHWW. The ice maker/dispenser works, but the water dispenser quit a couple of months ago. I have good water supply & pressure to the appliance. Could the controlling electronics (mother board) be "half dead"?? If so, how much are new ones??
Posted on Apr 13, 2008
SOURCE: No water thru door
I would try putting on the light at the dispenser. It worked for me but took almost 24 hours to work. I am now keeping the light on all the time. Simple solution to try. My ice was working when the water was not coming out.
Posted on Feb 21, 2008
SOURCE: No water thru door
Sounds like the door area heater is not working and the tube is freezing up in the door near the dispensor. Try turning off the unit for a day with the door open to see if it suddenly starts working again. That would lead you to believing it was a freeze plug. Rarely does the line kink in the door.
Posted on Nov 09, 2006
SOURCE: No water thru door
I had the same problem with mine. It is a known problem by GE. I talked smart with GE and was able to get a new door for free including installation. Great service, but the box just stopped cooling (5 months later) and I lost my food this weekend waiting for a service call. I have had the cold box three years and know the serviceman by name. GE has been nice but the product has not been as reliable as I would have expected.
Posted on Aug 11, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 18, 2011 | Whirlpool GX5FHTXVA Bottom Freezer French...
Oct 09, 2010 | Whirlpool Refrigerators
May 30, 2010 | GE Profile 26.6 cu. ft. Side-by-Side...
Jan 31, 2010 | Maytag Refrigerators
Dec 17, 2009 | Amana Side by Side 20.6 cu. ft. Cabinet...
Dec 13, 2009 | Maytag MFI2568AES Stainless Steel Bottom...
Dec 08, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator
Feb 06, 2008 | GE GSL25JFPBS Side by Side Refrigerator
Oct 29, 2006 | Hotpoint HSS25GFP Side by Side...
735 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: