Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson animal is giving me fits

My Dyson DC 14 purple animal will not stand into the upright position and is not picking up dirt. It has not been picking up the last couple of times I vacuumed but thought it was my imagination. This morning I took the shield off the brush and cut out strings that were around it. I also removed the u-tube to see if it was clogged. All of it I put back and thought I put it back properly, but now it will not click into the upright position.The brush is working, and the vacuum is not picking up the dirt very well. Can you help me?

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Hi,

Try this quick repair and see if this fixes your Dyson in terms of not going in the upright position: This is a frequent problem that we see come in on Dysons. If this doesn't fix it, please feel free to just use the clarification request and let me know this didn't fix it. The suction problem is happening because when the machine is put in the upright position it diverts the suction from the floor to the hose automatically, and it's probably stuck in between the lower part and the hose part.

Step 1.
Turn power off and unplug the machine.
Tilt the machine backward to a 45° angle.

Step 2.

  • Hold the section under the airway inspection pipe.
  • The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move.
  • Pivot this section upwards until it clicks into place.
  • Release the black button once the valve pipe carriage is moved up into place.



  • Dyson animal is giving me fits - 872ec6e.jpg 9ee0e6b.jpg


    Step 3.

    • Tilt the machine forward.
    • The cleaner head should now slide underneath the part you have just clicked into place.
    • The machine shouldDyson animal is giving me fits - 20e76d6.jpgupright.

    20e76d6.jpg


    In terms of the machine not picking up, this could be caused by a few things.

    The first thing you should check is the filter. The DC14 has a motor filter that is recommended to be washed every 90 days. Here's how to access this filter:

    • To remove the washable filter: Remove the clear bin; and cyclone top from your machiDyson animal is giving me fits - dc14_cyclone_removal_01.gifrelease button.
    dc14_cyclone_removal_01.gif
      Dyson animal is giving me fits - dc14_filter_removal_02.gifet/uploads/images/dc14_filter_removal_01.gif" alt="dc14_filter_removal_01.gif" class="h_mi" /> dc14_filter_removal_02.gif
      *The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

      There are two different types of filters that were used on the Dyson DC14, and One part filter, and a two part filter. Here's instructions on how to clean both of them:

      ONE PART FILTER:
      • Wash the filter in cold water only. (Please do noDyson animal is giving me fits - filter_wash.gif, do not wash in a dishwasher or washing machine).
      filter_wash.gif filter_clean_squeeze.gif
        Dyson animal is giving me fits - filter_wash.gif">Wash the filter in cold water only. (Please do not use deteDyson animal is giving me fits - filter_clean_squeeze.gifdishwasher or washing machine).
      • Repeat the steps shown below until the water runs clear.
      filter_wash.gif fiDyson animal is giving me fits - filter_wash.gifeze.gif
      • Repeat the steps shown below until the water runs clear.
      filter_wash.gif filter_1.jpg
      • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
      • Repeat the steps shown below until the water runs clear.
      filter_wash.gif filter_clean_squeeze.gif
    • Leave to dry in a warm place for 24 hours. DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    • Please ensure the filter and filter case are completely dry before refitting into the machine.
    • 1_part_filter_drying.jpg TWO PART FILTER:
      filter_2.jpg
    • Wash the filter in cold water onDyson animal is giving me fits - dc14_filter_05.gifuse detergent on the filter, or wash the filter in a dDyson animal is giving me fits - dc14_filter_06.gifwashing machine.
    • Repeat the steps shown below until the water runs clear.
    • Leave the filter to dry in a warm place for 12 hours, until completely dry.
    • DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    • dc14_filter_01.gif dc14_filter_05.gif dc14_filter_06.gif
      The filter should Dyson animal is giving me fits - 9739790.jpgt least once every 6 months.

      Also, since you have removed the bottom plate, a common problem on the Dyson's is when this pDyson animal is giving me fits - 8b953d0.jpgnstalled. It is very easy to put the plate on incorrectly, which prevents the brushes from hitting the carpeting. This can seriously decrease the pick up on carpets. Check the bottom plate to make sure that it was put back on properly. Here's pictures of both the correct, and incorrect way to reinstall the bottom plate:

      Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


      9739790.jpg
      Here's another picture, that is the RIGHT way to install the soleplate:


      8b953d0.jpg
      I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.



      I hope that this was helpful to you. Please feel free to use the Clarification Request form here on Fixya if you have any questions.

      Thank you,

      Chris J.
      GoVacuum.com

      Posted on May 01, 2010

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