Question about HP Pavilion dv9000z Notebook

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Doesnt go to the start page

Turns on shows the laptop warming up gets to where the start page is suppose to show and its just black

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I would recommend that you try to boot the computer in Safe Mode. This will load the basic drivers and few programs, allowing you to determine if there is a hardware or software issue preventing the machine from performing a standard bootup.

Step 1. Remove any discs in the CD/DVD drives.

Step 2. Power off your computer.

Step 3. Disconnect all devices from your computer except the power cable.

Step 4. Power on your computer, and press the F8 button every second or so until you are brought to the Windows Safe Mode screen.

Step 5. Select the Safe Mode (without networking) option and hit Enter.

Step 6. The machine will then begin to load with the most basic drivers and basic programs.

Step 7. Be patient during this time. It may appear that the machine is stuck. Give it up to 5 minutes.

Step 8. If your machine performs a successful boot, log on with an administrator account.

Step 9. On the Desktop, right-click on My Computer and select Manage.

Step 10. In the Manage Your Computer Console, in the left hand side, expand Event Viewer.

Step 11. Scan through the logs to see if there is any issues recorded during the last successful boot.

Step 12. If you find any issues, read through them carefully to see what they say.

Step 13. Restart your computer and let it perform a regular boot.

Step 14. If you expereince anymore issues, let us know.

Posted on May 01, 2010

  • MyPC Solutions
    MyPC Solutions May 02, 2010

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