Question about Kenmore 24032\24036 Top Load Washer
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer:
Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.
See the section for the basket and tub assembly's
The first thing to check is that the drain hose is above the water level in the washer. If the the top of the hose is below the level of the water, it will simply drain out. The pump does not keep the water in the machine. It's basically used to force the water up and out of the drain hose.
I'd pull the cabinet in order to get to the hoses going to and from the pump first.
See the following:
If the hoses are fine, check the shaft from the motor to the pump and check inside the pump to make sure the inlet and outlet aren't blocked.
I'd also check the gaskets at the bottom of the tub.
If you're reasonably mechanically inclined, these are easy fixes.
If you have to get to the gaskets at the bottom of the tub, see the following for how to remove the agitators, pump, motor, transmission, spin tube and basket.
(It sounds a bit complicated but it's not really that difficult.)
You don't have to buy a special spanner wrench to remove the spanner nut. I've used a short 10" pipe wrench hooked over one of the tabs on the spanner nut, tap the handle with a hammer and it should loosen.
Also, don't directly hit the drive block with a hammer. Use a short piece of wood under the drive block and tap up on the wood.
As an aside, see the following Whirlpool Service Manual for top load direct drive washers.
Depending on the problem (hoses or gasket) it's certainly less expensive than calling in a repair person.
Posted on May 01, 2010
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Posted on Jan 02, 2017
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