Question about HP OfficeJet 7410 All-In-One InkJet Printer

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I have a HP scanjet 3500c running under windows XP it used to work but no longer does whenever I click on the HP Director icon which points me to file hpqdirec.exec nothing happens I tried to reinstall the software on both my main pc and a laptop but the same thing occurs each time. I am able to go to properties and see the all the files but when I click on it the same thing happens. any clues?

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This can be a software related problem which is related to Internet explorer and HP releases some software update to correct the problem that you have. Go to this link and download under Update and download this file "Critical update to resolve an issue with HP Director after installing Internet Explorer 7" , this is the link where you can download it.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-46104-1&lc=en&dlc=en&cc=au&lang=en&os=228&product=73488

Posted on May 01, 2010

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Posted on Jan 02, 2017

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