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Logitech wireless USB mouse won't work - frozen pointer

Logitech wireless USB mouse won't work with new Acer laptop with Windows 7 - "USB device not recognized" - worked for 3 months - suddenly frozen - built-in mouse pad doesn't work either

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  • joshaughne May 02, 2010

    I will use this solution to reactivate the built-in mouse pad. I plugged an old USB wired mouse into the Acer computer and it works fine. The Logitech wireless mouse (V220 I think) is defective because the dongle is bent and it's not working - inevitable damage when the dongle is sticking out of the side of the laptop on a coffee table and can be whacked easily - I plugged it into another computer with Windows XP and I get the same message - "USB device not recognized" - also, the wireless mouse doesn't show up in 'device manager' in either computer.

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Your built in mouse pad is conflict with your wireless mouse.
For that you need to uninstall laptop mouse touchpad driver and your wireless mouse driver then reinstall both.
Also uninstall usb drivers from laptop then it automatic install.
Press windows key +R key so you can see run type in run "devmgmt.msc" then press ok then you can see device manager then uninstall all usb drivers then reinstall in bulit mouse driver and your wireless mouse driver.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on May 01, 2010

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Posted on Jan 02, 2017

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My logitech wireless mouse for my laptop stopped working today. The green light still comes on, but the mouse appears to be frozen. I checked the batteries, tried the reset button, made sure it was turned...


restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer then if your mouse works click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver
click start control panel mouse you should see 4 tabs buttons pointers pointer options and hardware under hardware you have options to troubleshoot also you can select properties under driver you will have the options update driver rollback driver or uninstall in xp
click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver in
make sure the battery is good ((has full charge))also you might test the usb device for the mouse is inserted correctly into the usb port (if applicable)
Windows 7
hope this helps you

Aug 07, 2011 | Computers & Internet

1 Answer

The logitech invisible optic wireless mouse quit working. Batteries good. No signal from receiver to mouse. Suggestions? Thanks


you might have to uninstall the mouse then restart your computer then reinstall the mouse and its drivers
click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver
make sure the battery is good (has full charge)also you might test the usb device for the mouse is inserted correctly into the usb port (if applicable)
click start control panel mouse you should see 4 tabs buttons,pointers,pointer options and hardware make sure you have the correct mouse selected also under hardware you can troubleshoot also you can select properties under driver you will have options to update driver,rollback driver or uninstall and under hardware you can troubleshoot
in xp

click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver in
make sure the battery is good (has full charge)also you might test the usb device for the mouse is inserted correctly into the usb port (if applicable)
Windows 7
hope this helps
don't forget to vote


hope this helps don't forget to vote

Mar 04, 2011 | Computers & Internet

1 Answer

I found my wireless mouse yesterday. A logitech M305. When I plug it into my laptop it either says that it is not recognized by windows, or that the device has malfunctioned.


you might have to uninstall the mouse then restart your computer then reinstall the mouse and its drivers
make sure the battery is good (has full charge)also you might test the usb device for the mouse is inserted correctly into the usb port (if applicable)
click start control panel mouse you should see 4 tabs buttons,pointers,pointer options and hardware under hardware you can troubleshoot also you can select properties under driver you will have options to update driver,rollback driver or uninstall and under hardware you can troubleshoot
also click start control panel administrive tools computer management device manager scroll to mice and other pointing devices you might see a yellow exclamation mark !or question mark ? or a red x right you will have options to update driver software,disable,uninstall,scan for hardware changes and properties
in xp
hope this helps
don

Feb 13, 2011 | Logitech Cordless Mouse

1 Answer

Trying to install logitech wireless mouse on Acer laptop with Windows 7 but not seeing the device. Wireless button is on and active on the laptop


Wireless button on laptop has nothing to do with wireless mouse. Plug in your mouse receiver that come with the mouse in to a USB port on your Laptop. Turn on your Mouse and hold the reset or sync button on the bottom of your mouse for a few seconds, so that the receiver can synchronize with your mouse. Mouse should now work OK

Jan 04, 2011 | Logitech Cordless Mouse

1 Answer

Logitech mouse frozen up we changed batterys in


If the mouse is freezing up though the batteries are fully charged, here's what you need to do:

1. Try to use different batteries just to make sure that it's not a power issue.
2. Connect the wireless USB dongle into different USB ports of the computer.
3. Try to connect the USB dongle in different computer and try to use the mouse (to make sure that it's not a computer issue).
4. Make sure that there's no cordless phone, cell phone and other wireless devices that might interfere the wireless signal.

The Logitech wireless mouse is running on 2.4MHz frequency, same frequency as the other wireless devices. Any wireless device might cause the mouse to freeze.

If same problem occur, then it's a hardware problem. Contact Logitech and RMA the mouse.

Thank you and good luck!

Apr 18, 2010 | Logitech Cordless Mouse

1 Answer

Compaq notebook laptop: my mouse pointer or arrow is


If you have a manual for the notebook, check to see if you can use the function key and the similarly coloured key on the keyboard which enables/disables the touch pad. Usually you can disable the mouse pointer touch pad with this FUNCTION key + MOUSE key when pressed together. Often these keys have the same colour (usually blue). The purpose is to disable the touch pad when you are using an external USB or wireless mouse, then you press the 2 keys again together to enable the touch pad once you have removed the USB/wireless mouse.

If that doesn't work, borrow a USB mouse and attach it to your notebook to use temporarily while you diagnose the problem.

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1 Answer

Wireless mouse won't work


Perhaps try the device manager.(click) My Computer>Manage>Device Manager.

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1 Answer

Wireless keyboard and optical mouse


Thanks! I fixed the problem by installing a USB mouse and using fn+f9. That unlocked the mouse so I could use the pointer leaving just the keyboard problem. I then tried reconnecting the wireless keyboard (by using the button on the receiver and under the keyboard) Hey Presto!!

Feb 02, 2009 | Logitech Wireless Access Duo Optical...

1 Answer

Logitech Marble Mouse driver/setpoint messed up my synaptics touchpad on my laptop...can't fix this!


Hi, Please uninstall any logitech software version present on your OS (if available) - Then please proceed to clean boot. ( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 ) -> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if
possible rather than a cordless device. -> Go to device manager -> Delete all the USB HOST CONTROLLER -- All of them -- -> The host controller might reinstall them itslef, let the computer handle the reinstallation -> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for
new hardware " ( The computer with magnifier icon ) -> Once reinstalled, clean boot -> Reinstall the software if available and/or plug the hardware when needed. -> Should work.
This TB delete the usb ports " memory " means if a device as been previously flagged with error, it will redetect
the device without the flag, unless there is some serious issue with the hardware/OS
If after this the issue persist, then I suggest you to call Logitech support to issue a replacement, hardware
failures are covered by warranty terms
US/Canada support: http://www.logitech.com/en-us/contact
European support: http://www.logitech.com/en-gb/contact
Thanks and have a nice day ! J -

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