Question about Maytag Neptune MAH5500B Front Load Washer
We have a 2004 neptune front load washer. After the final spin cycle the clothes are soaking wet. It is not going into the fast spin mode. I have replaced the pump...that is not the issue.
I am now looking at 2 options.
Clutch or motor replacement. It could be switch that activates high speed. It is not a balance issue, i dont think anyways?
Too much detergent can cause the machine to lug down. These machines are programmed to correct a suds detect. To fix it the machine overworks itself and overheats the motor position sensor. You must clean up the washer and use the correct amount of the HE stuff.
HE: (2) Tablespoons Per Wash load
HE 2X (double concentrated) : (1) Tablespoon
HE 3X (triple concentrated): (1) Teaspoon
Posted on May 09, 2010
OK above is a service & repair manual, this is what engineers use to troubleshoot & repair, these units.
Whirlpool Appliance Repair
Above 3 links, are all DIY washing machine repair... Between these and your manual, you should soon have it sorted.
I think you may find that you have a faulty motor, you need to use the manual to check it all out, if you can get yourself, or already have a multi meter, please use than to check, they're very handy tool.
Posted on May 03, 2010
Hi daniel, this is actually a common problem with the neptune washer, especially first & second generations like yours. It is the "machine control board" as it is referred to, not to be confused with the "motor control board". The control is located on the top control panel. You can usually examine the control via a visual inspection to confirm or dismiss any damage. Look for any sign of burnt resistor's, specifically one identified as R11 and one as R75 they are both part of the lock circuit you've already been working on from my understanding, and if damaged will prevent the washer from draining and spinning properly because the door lock won't engage. The control will need to be replaced if damaged ( unless you can buy new resistors and repair it via yourself or someone you know ) as will the latch wax motor which again I think you've done. Check with a local or on-line part depot with your model number for specific part number's. Hope that help's, let me know. Thank's for visiting fixya and if this was helpful please leave a rating for the info I provided. Thank's again and good luck. macmarkus :)
Posted on May 01, 2010
The problem is definitely not a clutch or motor but indeed a switch that activates the spin cycle, the door lock switch. At the start of the spin cycle, the control checks the door lock as a
safety feature to prevent opening of the door during the high speed
spin cycle. The control stops the cycle or continue to tumble when the
door lock is not activated.
Check the door lock mechanism wiring harness connections and make sure it is connected properly. Replace it if necessary.
Please specify the exact model number for specific advice and exact part number.
Posted on May 01, 2010
Hi and welcome to FixYa. I am Kelly.
This manual will be a huge help in troubleshooting. This if from page 37 of the manual:
Possibly due to the washer shutting down too
soon or execessive suds present. Did the timer
advance to OFF? If yes, then excessive suds
may be the cause or the intertial unbalance
switch tripped too soon, resulting in lower spin
speeds. Change the inertial switch if suds were
Note: If the timer motor is energized
for five minutes without the cycle inputs
changing, the machine control board will
drop the line voltage relay.
Also follow the trouble shooting steps on page 43. It will also point you to a motor phase test in section 2 on page 28.
CAUTION.... motor is 120VDC not AC
This should get you started. If you need more assistance Just respond here and I will get back to you as soon as I can.
Parts for the MAH5500AWW (Neptune) can be found here:
Posted on May 04, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
Problems with a washing machine not spinning or not draining are often inter related..
If you are having a problem with your top load washer then check out this tip...
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If you are having problems with your front load washing machine then checkout this tip...
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