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1) try checking your firewall for restrictions, because some firewall that came with you anti-virus ( if you have one) will definitely block those program to be downloaded. 2) try clearing your history and cookies.
if this will not work just send me a message so that i can give some more solution.
How are you connecting the printer to the computer? (USB, parallel, ethernet) Make sure there are no error messages/lights blinking and that the unit is on.
If you are using an USB cable, try a new cable. Also try a direct connection if you have a USB hub or print server in use. Make sure the USB ports are active (not disabled for power saving or security). Test the port with a known working device.
If you are using the parallel cable, make sure it is properly secured. Also try a new cable. Again try a direct connection instead of a print server.
If you are using an ethernet connection, again try a new cable. Check if your firewall is blocking communication with the printer. (Test this by temporarily turning off the firewall. If it starts working, make the printer a trusted part of the network. With some firewalls, you may need to unblock communication for both incoming and outgoing communication with the printer.)
I don't think you have connected the printer as a network printer. If you have just connected the printer to the computer, the firewall will not block anything to the printer.
If it says system doesn't meet min. requirements, try increasing the RAM of the computer. That will probably help!
I had a similar problem that was caused by my firewall. I was able to get it to print fine but could not get it to scan.
To test, try temporarily disabling your firewall. Bringing up SX Virtual Link then search for devices. If you can find your Canon, that's the key. Silex has instructions on how to get around some of the firewalls on their web site. I had to figure out how to get around AVGs firewall on my own. Check out silexamerica.com.
Reply to this message if it doesn't work or if you need instructions for the firewall problem.
If you connect your printer directly to your computer, were you able to print? Make sure that there is no firewall enabled in your computer (Double check windows firewall or any personal firewall, that could have been enabled).
First off can you ping the printer?
Then make sure in your network settings you set the printer for a manual or static IP address so it is not changing on you.
Try turning off any firewalls you have on your computer or network. On a firewall, you can ping the printer but it will not sent print data. You can write the IP address through the firewall to allow printing.
Log onto your web browser and type in the IP with the firewall on and see if you can see the printer. Then shut off all firewalls and do the same thing.
Also see if the printer has an IP filter enabled, that will stop it from printing also.