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I bought a new watch today and i cant get it to run

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Watches fall into two basic categories - quartz and mechanical. If you bought a quartz watch that is battery powered you need to set the watch and push the crown in all the way to start the watch. Sometimes you need to remove a small plastic piece from the stem to push it in all the way. If you bought a mechanical watch, even if it is an automatic self-winding model, you will need to manually wind it to get it started. If you are still having problems take it back tot he dealer for a demonstration or to have the battery replaced if required. An instruction sheet and warranty card is packaged with almost all new watches. Sorry I can't be more specific but if you care to share the make and model number I may be able to help you further.

Posted on May 01, 2010


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I presume that your watch is new and has not been running; is that correct?

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Please take it back to Zales for inspection.

Contratulations on your purchase of this expensive time piece.

Thanks for your question at

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