Question about Brother MFC-465CN InkJet Printer

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Scanner is no longer working. It says "connecting to PC" and never does anything else

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Hi, Well i think the driver is damaged. Just do one thing. First un-install the driver of your scanner completely and now restart the system and again install the driver. After installing it, restart the computer and now your scanner should work.
Regards, polysandy

Posted on May 01, 2010


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Need to connect it to a mac and it's not taking a 4sd card

According to the specifications it only works on a PC running XP or Vista.

I do not know anything about the scanner but is it the case the SD card does not fit the scanner or is it not recognised. If it is the latter does the user manual show you how to format the card.

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My 3820 will no longer scan Follett barcodes. It makes several error beeps every time I try to scan anything


One of the problems I had with my scanner is that the USB port that I had the scanner in when bad. My scanner cable was a little short and it put extra pressure on the port. After time some of the connections in the port broke. To fix the problem I had to replace the USB card in the system.

So I would recommend that you tryu the scanner on another computer and/or another USB controller to see if it works properly. If it does you know that it is the USB port. If it does not then I would look at the cable of the scanner.

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Moved my M20i 20 feet now it won't copy or scan. Have done the Lock/Unlock of scanner. Worked before I moved it, but not now. Have upgraded the firmware and reset everything.

If you're using the PC to initialize the operation you want to do, and the USB cable is longer than 15 feet, then you will need to reduce the distance between the PC and the printer and use a shorter cable. USB cables should not be longer than 15 feet. Anything longer adds to data corruption and the printer refuses to work.
If you're using the on-printer dashboard to do the scanning/copying then it may happen that some wires came loose. See if the printer can print from the PC, to verify that the printing mechanism is OK. Then, turn off and back on the device and see if the scanner lights up and does the initial alignment. This should make some noise and move the scan head back and forward an inch or so (depending on the model). If the initialization of the scanner works that will mean there are no loose wires.
If the scanner does not go through the initialization procedure then probably some wires got loose inside and you'll need to open it and check the connections. If the scanner does initialize then you should run a self-diagnostic procedure from the printer dashboard. This should be a menu selection (usually in the Troubleshooting section). Check your users manual for the self-diagnostic procedure and how to run it.
Also, you may try to remove the toner/printing assembly and re insert it, just to jumpstart the diagnostic procedure that may then fix the problem by itself without throwing out any messages on the built in LCD.

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The Canon 8180 will work with Windows 7 32 bit operating systems only. Their latest ToolBox drivers will also get the USB connected scanner to function. 64 bit Windows 7 users are simply out of luck as the printer is not compatible. Drivers are on Canon's site and easy to access.

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The first beep is a Good decode beep, the four beeps later are telling that the connection to your PC is not working properly.

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Scanner Powers up - does not intiate, cannot be accessed by PC

Power everything down, computer and scanner. Make sure your scanner is connected to the AC wall outlet, and to the pc. Then turn on your computer. Reinstall the driver and software by following this link And download the latest update (2007) and you should be good to go

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Are you getting an error/ red light on the scanner button when its on? when scanning from Paint ( File, then from scanners and cameras) does it freeze as well? or only when using epson scan? make sure cable is directly connected from the scanner to your computer, no hubs or anything.. keep me posted.

Have a nice day!!

Jun 12, 2008 | Epson Perfection 4990 Flatbed Scanner

1 Answer

Scanner or PC?

Neither is it a prob with the computer nor with the scanner.


Let me guess,

either is your usb connection cable longer than 2m or you have connected the usb printer/scanner cable to a usb hub.


Do use a cable no longer than a max of 3m and do connect the usb cable directly to the computer usb slot.


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