Question about HP DeskJet 5740 InkJet Photo Printer

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My deskjet 5740 won't print from my Mac

The error message says the printer is offline when it is on and plugged in the usb on the mac but it wou't print. I downloaded the driver from for the mac but I can't seem to find the correct driver and it does not choose it automatically. I have reinstalled the software for the printer a few times with no luck. What is the correct driver I should be using? ( I had this printing once a couple weeks ago when I first hooked it up but since then the power went out and now it doesn't work!) any suggestions would be greatly appreciated!

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Printer has to be pointed at in the print que is it
\I do not know the Mac behaves here but in it own way I am sure that the Que has to say look at that printer

Posted on Jul 31, 2009


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Posted on Jan 02, 2017


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Cannot print says printer offline

try different usb port, try different usb device to see if port is working try different cable.

Apr 16, 2014 | Apple iMac Blueberry Mac Desktop

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If the printer driver is not set as "default printer", you can not print. Make sure your Brother machine is set as default printer. If your brother machine is not set as default printer, set it as default printer.

  1. Click Apple Menu and choose System preferences..., click Print & Fax, Print & Scan or Printers & Scanners.
  2. Choose from pull down menu of "default printer".



  1. Click Apple Menu and choose System preferences....


2 Click Print & Fax, Print & Scan or Printers & Scanners.

4. 2916a062-c434-48a3-b727-9e6da281214b.gif

For Mac OS X 10.5 - 10.7 users
Choose the print job (1) and click Delete (2).



Choose brother machine's icon and click "Open Print Queue..." then check the printer status.

The Resume or Resume printer icon which is surrounded by red lines is displayed in printing when the printer is out of paper or the printer is turned off and on. Click Resume or Resume printer.

For Mac OS X 10.8 or later users


For Mac OS X 10.5 - 10.7 users

If you connect the brother printer via USB cable, the error message The printer is not connected or Offline is displayed on Print Queue when the USB cable is disconnected or the brother printer is turned off. Connect the USB cable and turn the brother machine on.

For Mac OS X 10.8 or later users


For Mac OS X 10.5 - 10.7 users


If the other error message is displayed on Print Queue, check if the LCD display or LED indication of your Brother machine is not showing some error. If an error is displayed, go to the Troubleshooting section and find a solution.


  1. Choose your printer icon.
  2. Click [-] button to delete the printer icon.


  1. Click [+] button to register the printer icon again.
In spite of if you click [+] button, the brother machine is not displayed, then the brother machine is not recognized.

If you use the printer via USB connection, reconnect the USB cable or restart the Macintosh or your brother machine.

For Mac OS X 10.4 users

I Suggest You Go To Official Brother Printer Website For Brother Printer Troubleshoot:


If You still having Problem Then Follow Us For Brother Printer Support

Jan 23, 2014 | Brother MFC 420CN All-In-One InkJet...

1 Answer

When I try to print, my printer message says 'printer offline'.I've tried powering it off for about an hour, powering off my router and plugging everything back in and I still get that mes

There appears to be a compatibility problem with the newer Mac OS systems. You have not stated whether the printer has ever worked with your current Mac. Here is a a potential source for a driver:
How can an HP Deskjet 5550 printer be made comp Official Apple Support...

Check to see which driver is being tapped in device manager.

I have also found the following:

I'm presuming you have unticked the offline box in the printer que.

Have you tried uninstalling and reinstalling the software package associated with the printer and Mac?

Here are the HP tips for resolving the issue with the Mac.

Unfortunately, HP does not provide a scan doctor for use with Mac systems in this instance.

Dec 02, 2017 | HP DeskJet 5550 InkJet Printer

1 Answer

I installed printer and was able to print wirelessly just fine from my iMac running 10.6 until today. Today the printer is offline wirelessly. If I plug in the USB cable it pops right up. How do I...

Restart the printer and have it reconnect to the wireless access point. Then, restart your Mac - cold boot. Then, have the Mac look for the printer again.

Jun 18, 2011 | Office Equipment & Supplies

1 Answer

I have a mac book and have always successfully been able to print wireless. The scanner however would never work. Yesterday I needed to scan a document so i plugged the printer into my mac and scanned...

Check the settings on the printer to see if you have to switch from scanning to printing, also if you have the original setup disk for the printer just run it again and that will solve the problem.

Mar 19, 2011 | Computers & Internet

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My HP deskjet D4260 is offline. I have tried everything to resolve this but cannot find a way of etting it back online. Please help

Once you have added either a USB or networked printer to your PC or Mac computer, you can begin sending documents to print. However, on occasion, a print command will create an error on the printer and take it offline, which will prevent all future jobs from printing. To resolve this issue, you will need to change your printer settings from offline to online.
    PC Instructions - Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer. - Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open. - Go to Printer in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online.
    Mac Instructions - Open System Preferences by clicking on the icon in the Dock. - Go to the Print & Fax control panel under the Hardware category. - Select the printer you want to take online from the list on the left side of the screen. Then click on the "Open Print Queue" button. - Click on the "Resume Printer" button at the top of the queue window to change the printer from offline to online.

Mar 02, 2011 | HP Deskjet D4260 Printer

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"printer is currently off-line. offline" use a mac

check the usb cable of printer try to reconnect it and make sure you use usb port in your printer properties

May 24, 2009 | HP LaserJet 1300 Printer

1 Answer

I am getting a n error that reads "Pen Error"

Sounds like you have the print que setup to look for a Plotter there is no pens in the Inkjet
Find the proper printer when you go to print.

Feb 19, 2009 | HP DeskJet 5740 InkJet Photo Printer

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