Question about Hotpoint Aquarius WD63 Front Load Washer/Dryer

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Will not drain

My washing machine will do the full cycle but when its meant to drain and spin its not draining and if i open the door water pours out,its driving me mad,ive got 3 children and need to fix this

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  • 108 Answers

It sounds like the drainage may be blocked to prove this ;
1. Switch of the Washer
2. check youve switched off.
3. have a bucket handy.
4. Pull unit forward so you can access the pipes behind.
5. Locate the grey waste corrigated pipe connected to the waste plumbing. (Not the thin water pipe)
6. Remove corrigated (thicker) pipe and hold over the bucket.
5. switch unit back on. (Holding pipe over bucket)
6. Set the unit to final spin and start - this should empty the machine completely.

If the machine empties then your plumbing may need attention because the washer cannot push its waste water out through it.
You should get a full bucket load maybe more - so be ready to empty the bucket down the sink and reposition it.

If not then the drain pump motor may be faulty. This costs £19.99 + delviery from hotpoint - see : http://www.4hotpoint.co.uk/cgi-bin/search.pl?parts_search=s&model=wd63&part=pump. You will have to fit this yourself - or get a friend/engineer. I have never fitted one but anyone handy and safe with tools should be able to fit. I would guess no more than one hour to do.

However:

If you have warranty (machine is less than 1 year old) or paid for extended cover then call hotpoint to see if they can be booked in urgently...This should be free.

If you don't have warranty (your machine is older than 1 year) then its still worth calling Hotpoint - you will be charged £90 callout but parts are free for machines less than 5 years old + its warranted for 30days. This is what I recommend - especially if you have kids at home over easter!!! (then get the Extended Cover afterwards)
Call hotpoint service on 08704422510

Please don't forget to rate me

kind regards...

Posted on Mar 26, 2008

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Posted on Jan 02, 2017

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Door does not unlock because there is water inside the machine.

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The possible problems here are blockages or pump failure. Blockages are the more likely explanation but pumps can fail. If the washing machine will not empty the water out you may also not be able to open the door on some washing machines although these days it's much rarer to have a pneumatic lock on the door due to cost cutting (if a washing machine has a pneumatic door safety lock a rubber hose is connected to the door interlock from the pressure chamber bottle on the tub - water in the tub forces air up this tube and locks the door, which is released when the water is pumped out and the air pressure drops).
Some washing machines have a filter at the front of the machine that can be checked for blockages. Sometimes the filter is hidden behind a removable trim or panel at the base of the front panel. If your washing machine has a water pump filter and a filter drain hose you should be able to drain the water from the washing machine into a bowl without moving the washing machine. Open the pump filter flap and pull the small drain hose forward. Take the bung out and drain into a bowl. It's likely to be painstakingly slow but at least you don't have to try and pull out a heavy washing machine full of washing and water.
If your washing machine doesn't have a pump filter, or it has a pump filter but no draining hose then it's a bit trickier. To drain the washing machine, you will need to remove the drain hose from the drain pipe at the back of the washing machine, and lower it into a bowl or bucket. Many plumbers now plumb the drain hose into the U bend directly under the sink instead of a separate waste pipe at the back of the washer. If yours is connected directly to the u-bend, you can usually unscrew it easily. Remember though, that with the pipe disconnected from the U bend, any water poured down the sink will flood out into the cupboard until the hose is reconnected.

Once you have drained the water, you need to check for blockages in the pump by unscrewing the pump filter. If none is found, sometimes a blockage can occur in the plastic connector that the drain hose is connected to at the sink end (if connected this way)
Once you have the drain hose disconnected and lowered into a bowl or bucket the water should siphon out as long as the pipe is low enough. You are likely to get several bowls full of water from the washing machine. If little or no water comes out then it may be blocked by an item of clothing like a sock and it won't be possible to empty the machine this way or it is going to be a long process.
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Clearly if you put more water into the machine it is likely to fail again until the fault is rectified but these instructions should at least get the clothes out.
Other possible obstructions could be inside the sump hose leading to the water pump. Many Hotpoint washing machines have a filter inside the sump hose which gets blocked. Finally, the pump itself can be faulty.

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