Question about Computers & Internet
For some reason Explorer doesn't starts. After logging in press Alt+Ctrl+Del, this should bring up Task Manager. In the Processes tab you will see that for sure - explorer.exe is missing. So click File, New Task, type - explorer - , OK and it should start. Once the pc is up and running verify the legitimity of all the processes that are running.
BTW if you have restored the pc as a cure for a malware infection - wrong decision, it doesn't work this way. In the process of fixing a malware infection the first step is to disable system restore.
If the problem comes back after a reboot then something has been corrupted. The safest way of fixing that is to do a full reinstall. If you are absolutely sure the infection has been removed the other option is to perform a Repair install.
Posted on May 01, 2010
Margaret_p77
It sounds like you did not get a clean restore. Did you run the restore off disks or was it on a restore partition on your hard drive.
Issken
http://www.fixya.com/users/issken
Posted on May 01, 2010
margaret_p77
Let me know what the make and model of your computer is. Also you might check your F8 and F12 options at boot to see if you have any options to rerun your restore.
Also let me know what version of Windows you have
Issken
margaret_p77
To clarify did you use Windows Restore to restore the computer to a restore point or did you use restore CD that you had for the computer.
Issken
http://www.fixya.com/users/issken
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I went to start, all programs, accessories, system tools, system restore.
not sure what type of computer since it was a rebuilt one i bought from a friend. it's running windows xp home edition. i can get to the configure screen, but i have no idea what to do there and don't want to make changes that mess it up more.
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