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I did a system restore on my computer; it completed the process and then shut down. When I powered up the computer, I get to the login windows screen and after I type in my password, the background comes up but nothing else-no icons, no start button, nothing. I tried to reboot in safe mode, but i can't select anything with the cursor keys, then it times out and starts windows normally which starts the whole messed up process again. help!

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  • margaret_p77 May 01, 2010

    I went to start, all programs, accessories, system tools, system restore.

  • margaret_p77 May 01, 2010

    not sure what type of computer since it was a rebuilt one i bought from a friend. it's running windows xp home edition. i can get to the configure screen, but i have no idea what to do there and don't want to make changes that mess it up more.

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For some reason Explorer doesn't starts. After logging in press Alt+Ctrl+Del, this should bring up Task Manager. In the Processes tab you will see that for sure - explorer.exe is missing. So click File, New Task, type  - explorer -  , OK and it should start. Once the pc is up and running verify the legitimity of all the processes that are running.
BTW if you have restored the pc as a cure for a malware infection - wrong decision, it doesn't work this way. In the process of fixing a malware infection the first step is to disable system restore.
If the problem comes back after a reboot then something has been corrupted. The safest way of fixing that is to do a full reinstall. If you are absolutely sure the infection has been removed the other option is to perform a Repair install.

Posted on May 01, 2010

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Margaret_p77

It sounds like you did not get a clean restore. Did you run the restore off disks or was it on a restore partition on your hard drive.

Issken
http://www.fixya.com/users/issken

Posted on May 01, 2010

  • Will Hartford
    Will Hartford May 01, 2010

    margaret_p77



    Let me know what the make and model of your computer is. Also you might check your F8 and F12 options at boot to see if you have any options to rerun your restore.



    Also let me know what version of Windows you have



    Issken

  • Will Hartford
    Will Hartford May 01, 2010

    margaret_p77

    To clarify did you use Windows Restore to restore the computer to a restore point or did you use restore CD that you had for the computer.



    Issken
    http://www.fixya.com/users/issken

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Hi ben1995reid,
Welcome to FixYa! How are you doing?
It is a software problem.
When did the problem start? Did it happen just recently?

Please try to do the following to resolve the problem:

1. Please try to boot your computer to safe mode. You can boot to safe mode by doing the following:

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Note:
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2. Use System Restore to restore the computer's settings to an earlier date:
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Vista Update Stage 3 Stall……

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Highlight the "Repair Your Computer" choice.

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1 Turn on the computer.
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best regards,
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(Please Vote for me)

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