Question about HP Photosmart C8180 All-in-One InkJet Printer

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Error Code Oxc18a0206 on a HP C8180

I purchased this printer from HD last September. It was a demo but when I got it home (150 miles from the store, 300 miles round trip) It just gave me the error code shown and would go no farther. I followed every direction in the book and on-line and was unable to get it to work. There is no debris in the printer. I did buy the Performance Protection Plan and I took the printer back to the Office Depot where I bought it. Their tech tried to get it to work with no success. I was told that I would have to take it home and register it before they could do anything, but that it was the last one they had and they couldn't replace it. I have been unable to take off and go again until now. I would just like a credit for what I paid against the cost of another printer. The tech told me that it was probably not repairable.
I am planning to take the printer back again tomorrow. I was told when they sold me the protection policy that it would cover any and everything for a year. Sales pitch? It would be nice to know before I make another 300 mile trip.

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You have to read the "fine print" on all service contracts, to know what really is and isn't covered. Some sales people know, but others don't, and they're all pushed to sell the contracts (I know, I used to work at Best Buy). I'm like you- I would just take the credit toward another one, in this case. What you need to do before making this trip, is to call the Service Manager, or Store Manager and talk to them about your problem, and what you would like to do. Get it set up, and see if they can send an email to verify what you agree on. If they aren't at the store when you get there, for some reason, nobody else may know about your deal, or have the power to help you. What I think may be going on with the printer, is that a ribbon connector has jiggled loose possibly, or their is a cracked trace on a circuit board, or one of the chips has failed (rare, but it happens). This is a major undertaking to reseat the ribbon connectors and inspect the circuit boards, since the machine has to be possibly totally disassembled. The other problem may be a broken plastic piece of a sensor, gears, etc. Try to get credit on it toward another one- that's your best shot, I think.

Posted on Apr 30, 2010

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