Question about Creative Labs Zen Vision Digital Media Player

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Creative Zen Touch firmware problem

Tried to upgrade my firmware on the zen touch to be able to use it with Vista. Upgrade on XP and with media player 10 as Creative say. However player now only in recovery mode PC does not recognise player, cannot get any firmware to player shows version 0.0.10 on player screen. Any help appreciated

I have the same problem on my Zen Vision W. I replaced the original Toshiba 30GB harddrive by a new one of exactly the same model. The original harddrive was electrocuted by static electricity (in a factory environment), so replacement was an option. The new harddrive works, I can hear it running through clean up and format. Switching on the W results in the message 'firmware problem' and recovery mode only. Firmware needs to be erased before downloading the new one from creative.com. The pc sees the W only as a 50 mb storage device.

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This means both systems contain a bug, or cookie. If the firmware you accessed isn't applying itself to the device, this means the system itself has been corrupted. Double check with your system configuration properties on each device, and tell me whats going on from there.

Don't panic!

bananaboy101

Posted on Mar 25, 2008

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Bananaboy101 I have the same issue with my zen vision w 60gb: hard disk failure for no apparent reason. Do you fix these devices and are you based in mumbai?

Posted on Nov 09, 2008

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Creative zen touch firmware problem


Sorry I am making a restatement...I realized my firmware was still 1.0. and tht it coudnt b upgraded to 2.x.xx till media player 10 was installed and media player 11 removed.before you do anything......back up all music on your zen touch because the upgrade to 2.0.xx deletes everything on your mp3 player and sometimes the player wont be readable after uninstalling .......then you can do an auto update: http://support.creative.com/downloads/welcome.aspx?nDriverType=1#Manualselection from the manual downloads page, I did.. and there was numerous updates tht popped up after removing windows 11 media player and the other item that was required in the instructions located here: http://support.creative.com/kb/ShowArticle.aspx?sid=16737 .
Hope this clears the air about upgrading the firmware to 2.0 so tht windows 7 can read your zen touch, sleek or other non supported creative-Tm hardware. I havnt finished upgrading yet because I Had so much on it that its taking me over 8 hours now just to sync my music with my computer so tht I wont lose the data when upgrading to firmware 2.x.xx

Jan 05, 2010 | Creative Labs Zen Touch MP3 Player

1 Answer

Upgrade firmware problem zen touch 20 gB


I contacted Creative about a similar problem with mine when I went onto Vista and they advised that I had to update the firmware. The downside they stated was that I would probably lose all my songs. The only way round this is to save them all to a non vista computer and then upgrade and hope you can put them back onto your player. Here is the info they sent me. Not sure if it works as I never got round to it.

I understand that you cannot get the software to work in your Windows
Vista.
With regards to your enquiry, there are two things that you need to
consider, player and the software.

For a proper set up, you should update the player with an MTP Firmware
version using a PC with Windows XP installed.
What is the MTP Firmware?
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=6773

Ensure that computer has both Service Pack 2 and Windows Media Player
10.
a. Verify SP version, click+Start+Run+type Winver.

Next, update the driver first, once it has been installed, connect the
player then click the MTP firmware program.

Proceed to this link and download the following files needed.
http://uk.europe.creative.com/support/downloads/
just click on the link above then type the filename of the
driver version : JB3MV2_PCWDRV_US_2_01_00.EXE
firmware version : ZenTouchP4S_PCFW_LB_2_11_01.exe
at the search box provided.
download and save them to your folder. Click the program and follow
further instructions during the installation.

For instruction on updating the firmware, please use the link below and
select ZENTouch
http://uk.europe.creative.com/support/kb/article.asp?l=3&sid=4789

As for the software, you maybe required to download and install the
following updates below:
Please view important notes written at the website for further
information.

Proceed to this link http://uk.europe.creative.com/support/downloads/
then type the filenames: CMS5_PCAPP_LB_5_10_38.exe

CMS5_MTP_PCAPP_LB_5_00_36.exe

at the search box provided. Ensure device is attached before you start
the installation.

Sorry it's so long winded and I hope it works.

Andy

Jan 02, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

Driver zen touch 20 GB


where ca i find a driver for a creative zen touch, one that realy works

Aug 25, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Creative zen touch firmware help


http://serviceman.site88.net/index_files/MP3Players.htm

Jul 07, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative ZEN MICRO


OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

Mar 31, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Touch firmware problem


Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Error with Napster


http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
  • A specific application from the online music service provider
  • Windows Media Player 11.
  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

Nov 30, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Middle of a firmware updated bricked my Zen TOuch


This solution is from another post, and it was how I recovered from the same problem. "I had the same problem and the solution is documented on the Creative labs message boards. This happens if you upgrade the firmware with a computer that has media player 11, Which KILLS your Zentouch. (Thanks Creative!!) The solution, as partially noted by the other poster, is to rollback Media Player to version 10 AND to eliminate all traces of Creative software on your PC. Reboot, then plug in the Zen, it will be regognized by MP10, and then run the firmware upgrade software. I found it easier to do this by using a different computer rather than uninstalling software from mine. After this WMP 11 does work."

Aug 02, 2007 | Creative Labs Zen Touch MP3 Player

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