Question about LG enV Touch VX11000 Cell Phone

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My envy touch inside screen is not working, but the touch screen is. i didnt drop it or anythig. i tried charging it, restarting it, and removing the battery. theres no scratch or crack. and i dont know how to fix it. i did realize tht i can still use the phone from the insdie, i just cnt see anything. i also didnt get it wet either.

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Near the joint of the phone, on the inside, there is a tiny hole that hides the switch for the inner screen...it's location is indicated by the small nipple on the upper-half of the phone, again near the joint/hinge.

This correlation between the nipple and small hole acts as the auto-off switch for the inner screen when you close the phone.
Inside the hole is a thin plastic membrane with a flexible copper contact underneath called a contact switch, and nicknamed a bubble switch for the general appearance (the shape is similar to a small bead of water on a waxed car).

Normally convex shaped, these contacts can be pressed (deformed) into a concave, which means that, as a switch, it is still making contact as if the phone is closed.
This happens often when the closed phone is pressed hard, and some never realize that they did it (sat on it, etc.) until the screen is blank.

There are 2 ways to pop the switch back out; The first is the proper way, by opening the case and accessing the circuit board...but the other way is the first-try method that you as a user can do easily before seeking a service center:
Using a non-sharp piece of wire or stiff plastic (a ball-point pen if it will fit, and if it won't a bread wire-tie folded tightly in half, or a straw from a broom, etc.), poke gently into the hole and run the point around in a circular pattern to cause the deflated bubble to pop out.
The screen will/should flicker while you're doing this...and will come on when you got it.

Posted on May 01, 2010

  • MacDaddy21 Apr 16, 2011

    put rubbing alcohol on a Q-tip and then rub that area of the joint. Mine got gummed up and the rubbing alcohol fixed it easily

  • sweetands506
    sweetands506 Feb 07, 2013

    Where exactly is this hole. I can't seem to find it. Right side or left? More precise location is needed.

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Posted on Jan 02, 2017

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