Question about Brother IntelliFAX 2800 Laser Fax

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I have a brother intellifax 4750. When I try and copy or send a fax, it has a big black line through the received page.

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  • andy_emilio Apr 30, 2010

    My received faxes are fine, it's the one's I send!!

  • andy_emilio Apr 30, 2010

    Also, what is the difference between a drum unit and a toner cartridge??

  • andy_emilio Apr 30, 2010

    No help, there is a 3/4" thick black line all the way through the received fax at the other end. Have you heard of this before? Again, when I receive a fax, there is no line so I dont think its the cartridge or drum. It has to do with what the machine is seeing to copy or send.

  • andy_emilio Apr 30, 2010

    Okay, sorry to bug you but I cleaned the chrge wire so I guess it's the glass. Lifted the panel (it only swings up a bit) and cannot see any glass/mirror. Is it the bigger part that is screwed in?

  • andy_emilio Apr 30, 2010

    That's correct. The person receiving my fax has a thick black line down the left side. When I receive a fax, no line.

  • andy_emilio Apr 30, 2010

    Again, yes, it is the receiver getting the black line.



    I dont see any glass when I lift the dial panel, just rollers etc.

  • andy_emilio Apr 30, 2010

    Everybody I send to. It is coming from my machine.

  • andy_emilio Apr 30, 2010

    As I said before, I don't know how to find the glass.

  • andy_emilio May 02, 2010

    Thanks for your patience. Great help.

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  • Master
  • 3,278 Answers

Hello, Andy.

Sounds like the toner cartridge needs to be changed.

Hope this helps.

Posted on Apr 30, 2010

  • 7 more comments 
  • NinaE Apr 30, 2010

    Hello, again.

    Regarding your question of toner vs drum, the toner cartridge is just a cartridge that contains toner. The drum does the
    work.



    Make sure you clean the charge wire which is located within the drum and toner
    unit. Sometimes if the charge wire is dirty, it would cause that problem you are experiencing. Also,
    check the mirrors if they are clean. Open the top cover, remove the glass and you will see the mirror.

    Hope this helps.



  • NinaE Apr 30, 2010

    Yes ... a dirty charge wire or dirty mirror is usually the cause ...

  • NinaE Apr 30, 2010

    So, that line occurs for any sent FAX, not just a certain FAX and the receiver gets a black line from your FAX and not from any other ?

  • NinaE Apr 30, 2010

    The receiver gets a black line from your FAX only -not from any other ? When you send a FAX to a different FAX line, does the receiver get a black line ?

  • NinaE Apr 30, 2010

    You have to remove the glass to see the mirror.

  • NinaE Apr 30, 2010

    If the receiver is getting the black line, there could be a problem with the receiver's FAX machine. Unless, as I tried to convey, the receiver is getting other FAXes that are OK.

  • NinaE Apr 30, 2010

    Another thought ... your scanner may be dirty - clean the glass with Windex.

  • NinaE May 01, 2010

    Hello, Andy.

    From Brother:

    Cleaning the Document Scanner

    1 Unplug the telephone line and then the power cord.
    When you reconnect these lines later, connect the power cord first, then the telephone line.
    2 Lift the control panel cover.
    3 Clean the white bar and glass cover under the white bar.
    Moisten a small, clean, soft,lint-free cloth with isopropyl alcohol and carefully remove dirt
    from the glass cover and the white bar.




  • NinaE May 02, 2010

    Glad to help. Thanks for using FixYa.

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