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Cannot receive fax Dell 968W

I've been able to send and receive faxes until today. I can receive from one incoming number, but not from another (which worked yesterday). Suggestions?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

tom19511
  • 1601 Answers

SOURCE: receiving a fax

Faxes fail intermittently or with only one fax number

  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

Posted on Nov 12, 2007

SOURCE: Cannot Send or Receive Faxes

brother mfc 240c cannot receive fax. it can send fax only.

Posted on Sep 01, 2008

blueextc3221
  • 15935 Answers

SOURCE: dell fax machine will not

Direct from COMCAST FAQ:

Do fax machines work with Comcast Digital Voice service? Yes. However, there may be some equipment brands or models that are incompatible with Comcast Digital Voice® service. Click here to review a list of equipment that has been known to have compatibility issues with Comcast Digital Voice service.

Posted on Jan 15, 2009

  • 1 Answer

SOURCE: dell 1600n only receives 1 page of fax.

turn off ECM (error correction).
then if problem persists, slow down the fax speed to 9600 bps.
this problem always occurs with a digital or VOIP line.

Posted on Feb 05, 2009

  • 199 Answers

SOURCE: Fax not receiving

if there are "empty toner"
the printer not print received fax until cartridge replacement.

Posted on May 22, 2009

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Related Questions:

1 Answer

Not receiving incoming Fax


is the number for incoming fax correct and setup properley

Sep 11, 2008 | Brother IntelliFAX 770 Plain Paper Thermal...

1 Answer

Why is my fax not working all of the sudden?


Perhaps the Fax (phone) line is dead or disconnected. Can you hear any dial tone?

If not, ring the Telco

Apr 22, 2013 | HP Officejet Pro 8600

1 Answer

Hp officejet 6500 instructions for receiving a fax? Thanks


You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
This section contains the following topics:
• Receive a fax manually
• Set up backup fax reception
• Reprint received faxes from memory
• Poll to receive a fax
• Forward faxes to another number
• Set the paper size for received faxes
• Set automatic reduction for incoming faxes
• Block junk fax numbers
• Receive faxes to your computer (Fax to PC and Fax to Mac)
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the device (on the 2-EXT port)
• On the same phone line, but not directly connected to the device
NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes.
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
NOTE: The automatic document feeder must be empty to receive a fax. If there
are documents in the document feeder, then receiving the fax will be
unsuccessful.
3. Do one of the following to answer a fax manually:
• Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers.
• Turn off the Auto Answer setting so that the device does not automatically
answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press START FAX Black or START FAX Color on the device control panel.
b. When prompted, select Fax Receive.
NOTE: Depending on your country/region, the device might receive the fax
automatically when you hear fax tones from the sending fax machine.
6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Jan 30, 2011 | HP 1250 Plain Paper Thermal Inkjet Fax

1 Answer

HOW DO I GET MY FAXES OUT OF THE MEMORY?


Receiving a fax
Receiving a fax automatically
1 Make sure the printer is on and is connected to a working phone line.
2 Make sure that Auto Answer is on.
To check if Auto Answer is on:
a From the printer control panel, press (tool icon).
b Press the arrow buttons until Fax Setup appears, and then press ok.
c Press the arrow buttons until Ringing and Answering appears, and then press ok.
d Press again.
Check to see if Auto Answer is set to On.
e If Auto Answer is not set to on, press the arrow buttons until On appears, and then press to save the setting.
3 Set the number of times the telephone rings before the printer automatically receives faxes:
a Press the arrow buttons until Pick-up On appears, and then press ok.
b Press the arrow buttons until the setting that you want appears, and then press to save the setting.
When the number of rings you set is detected, the printer automatically receives the incoming fax.
Receiving a fax manually
1 Make sure the printer is on and is connected to a working telephone line.
2 Make sure that Auto Answer is off.
3 To receive the fax, press (green botton) or press * 9 * on the telephone after you answer it and hear fax tones.
4 Hang up the telephone.
The printer receives the fax.
Receiving a fax with an answering machine
1 Make sure that Auto Answer is on.
2 Make sure you have set the number of times the telephone rings before receiving a fax automatically.
When a telephone ring is detected, the answering machine picks up the call.
• If the printer detects a fax, it receives the fax and disconnects the answering machine.
• If the printer does not detect a fax, the answering machine receives the call.

3 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
after five rings.
Forwarding faxes
Use the fax-forwarding feature if you are going to be away, but still want to receive your faxes. There are three
fax-forwarding values or settings:
• Off—(Default)
• Forward—The printer sends the fax to the designated fax number.
• Print & Forward—The printer prints the fax and then sends it to the designated fax number.
1 Make sure the printer is on and is connected to a working telephone line.
2 Press the arrow buttons until Fax Setup appears, and then press ok.
3 Press the arrow buttons until Ringing and Answering appears, and then press ok.
4 Press the arrow buttons until Fax Forward appears, and then press ok.
5 Press the arrow buttons until Forward or Print & Forward appears, and then press ok.
6 Enter the number to which you want to forward the fax, and then press ok.

Aug 12, 2010 | Lexmark X5650 ALL-IN-ONE PRINTER

1 Answer

Cannot fax out on computer. It say it is connecting but never move to say sending


Sounds like the fax modem is unable to place a call. make sure the phone lines are hooked up correctly and that you are calling the 10 digit number like the fake one here, 999-876-1234.

Jun 30, 2010 | Dell 968w Printer

1 Answer

I am trying to receive a fax. The fax gets the call but it states "Fail to Connect" why?


check the phone line to ensure it is connected.
check manual for trouble shooting or Dell's printer web site.
check fax settings in printer/fax setup page

Apr 29, 2010 | Dell 968w Printer

3 Answers

Brother Intellifax 2820


It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

Feb 06, 2008 | Office Equipment & Supplies

1 Answer

Lexmark x73


Yes you need to connect to computer to receive and send fax........ Telephone as to connected to dial up modem of the computer if you dont have dial up modem then the faxing wont work.........



About Distinctive Ring Pattern Detection (DRPD)
"Distinctive Ring" is a service provided by some telephone service providers. Two phone numbers are assigned to one phone line so that you will hear different ring patterns for incoming phone calls than for incoming faxes. If you subscribe to this service, follow the instructions below to program your All-In-One to use it.
On the X125:
Press Setup once, then press Menu nine (9) times until DRPD appears on the display.
On the X63:
  1. Press Setup once, then press Menu eight (8) times until DRPD appears on the display.
  2. Press Options until you see Learn, and then press Start/Yes.
  3. Dial the phone number that you want to use as a fax number. (Do this from a different phone line, not from the line the fax will be installed on.)
  4. Press Setup.
  5. Press Menu until you see Fax Receive Mode on the display.
  6. Press Options until you see DRPD, and then press Start/Yes. The All-In-One detects the ring pattern and answers all incoming faxes on the second ring.

Sep 20, 2007 | Lexmark X73 All-In-One InkJet Printer

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