Question about HP Deskjet 840 InkJet Printer

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New Driver First of all let me thank you for your quick response. I did exactly as you suggested. After deleting the printer I went to "add printer" and the sytem found the new hardware and installed it automatically including the diriver .As such the driver you had specified could not be installed by me at all. Is there a way not to allow automatic installation of the driver? I am sure you will have a solution. Regards

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  • shubhada Mar 26, 2008

    Thanks Henru,
    You are a genius!!

    Shubhada

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Hi shubhada,

HP requires you to begin the installation of the printer with the printer not connected to the PC via the data cable. You can follow these guidelines in order to correctly install the drivers:

  1. Delete the printer from your PC
  2. Unplug the data cable from your PC
  3. With the data cable not connected to the PC, run the driver installation program.
  4. Connect the printer to the PC with the data cable when prompted to do so by the driver installation program.
This procedure prevents Windows from following its Automatic Hardware Detection and Installation process, which results in the HP driver not being installed correctly.

Thank you for the great feedback. I hope you find this information useful in solving your problem. Sorry for not clarifying the solution during the previous encounter.
Kind regards.

Posted on Mar 25, 2008

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