Question about Acer Aspire 5500 5570-2609 Laptop

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Have a acer aspire 5920 bluray with acer arcade deluxe cannot play any bluray movies old or new, tell me a critical component of the player requires periodic updates, new movies could fail . would you like to update yes or no. If i press yes or no nothing happens.Is there a problem with acer arcade deluxe software provided with computer.I have reinstalled the software again and still the same problem. Is there a contact number for ACER.

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So, you already try to re-install the software but problem still remain. Maybe the BD itself got problem. You need to send it to service center. Check on internet the address for service center. For Asia, you can check with Highpoint Service Network, an authorize service center for Acer

Posted on May 10, 2010

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Posted on Jan 02, 2017

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How to play Blu-ray movie on 5536G?


Arcade Deluxe is nothing more than a **** media center with a useless media player in it - get rid of it. If you want to play BR disks there are 2 options: either install a good codec pack like http://www.free-codecs.com/download_soft.php?d=5748&s=775 an use WMP or install and use VLC http://www.videolan.org/vlc/download-windows.html

Jun 11, 2010 | Acer Aspire 5500 5570-2609 Laptop

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Used once, played movie then next time it was looking for update. Even if your answer is no, it still wont play, just keeps on asking. Can I switch this off?


About 9 months ago I purchased an Acer Aspire. But until now I never used the blu-ray drive. When I first used it, the disc performed ok. But the very next time that I used it, it refused to play. A notice came up as below.
“A critical component of the player requires periodic updates. New movies could fail to play if the critical component is not updated promptly. Would you like to update now? [YES] or[ NO]”
Now, whenever either button is selected, the screen changes as though the disc is going to be played. But then up pops the notice again! This keeps on happening time after time! So I decided to update the program that runs movies etc.
In Acer Arcade Deluxe version [1.14 .6907] I did a live update. And then I tried a Blu-ray disc. The notice came up and I clicked on YES and Internet Explorer started up and was taken to the Cyberlink .com site. A notice came up with the link to update as needed. After the download I minimised Explorer and found the download ready to install. Eventually I tried the disc and it ran ok, with small skips all the way through the movie. I now probably need to look into the buffering of the disc. But at least it works now.
I hope this may be of use to others.
Brian Stallard.

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