Question about Kenmore HE2 Plus Front Load Washer
I have a kenmore front load washer. The model numberbehind the door is not readable. it is about 3 years old. It is going through the cycles but not spinning to remove the water. the pump is working and the drum is agitating during the wash cycle. Belt is good. HELP. Thanks!
Thanks for using FixYa. Usually water not draining at all is due to the drain line that is clogged and/ or because of kinked drain hoses that’s attached to the Drain Pump. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out. To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers try to grab and remove the clothing through the port. Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. If you think that this isn't easy to do--and you may need special tools—then you might be happier getting a qualified appliance repair technician to do the job. If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump. Please do accept the solution if the issue is resolved or post a comment for further assistance.
Posted on Apr 30, 2010
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Posted on Jan 02, 2017
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