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You have a couple of options: Take it to a motorola repairer or try to update the firmware on your phone. As you cant get it to go past the Hellomoto screen a hard reset would not possible.
the firmware needs to be flash back to the phone, take the phone to a mobile service center and have it done there...or you can try online at modmymoto.com
your firmware is corrupt, the only way to revive your phone is re flashing it.Its hard to do, and by doing it wrong may damage your phone. To safely retrieve your phone is let the experts do it or go to a near cell repair shop and let them help you out,
if you want to do it your self, try this
first you need is a RSD lite program or flash and back-up to flash or reformat your Motorola,
to enter the bootloader
hold
* then the # then power button, your phone will boot to bootloader, and
you will see there the flash program of your phone,
start the program rsd lite or flash and backup then connect it to your computer VIA usb, automatically the program will detect your phone,
i prefer that you first buck up your firmware by using F&B (Flash and backup) then use RSD lite to flash your Motorola,
RSD lite its much easier to use than F&B, but for safety backup first your firmware,
i have try to update my ming a1200 but hade an eror acurated now my pc connot reconize the phone and cannot start the phone software always stop on motorola sighn and in turned on automatcly wenn i put usb cable or powerspply cabel. its realy realy sucks if ur update software was that bad why did you guys realesd it and your online suppourt is not responding at all i taught motorola is the best company ever but now i think its not Nokia suppourt is much quicker or proof me the opsit
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