Question about Brother IntelliFAX 4100 Laser Fax

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When I send a fax, it is received at the other end with a one and half inch solid black strip on one side of the paper, I can I fix the problem? Thanks

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You have a bad Scanner Block.....Expensive !!

Posted on Apr 30, 2010

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Brother Intellifax. When I make copies and send faxes there is a 2 inch black line on the side of the paper, but not when i receive faxes. Do I need a new drum? They run approximately 189.00 so any help...


It is NOT the drum. It is your document scanner. 2 inches wide is big so most likely it is not the typical scrap of paper or whiteout that gets stuck to the scanner glass. Lift up the ops panel where the documents are fed in to be copied. Look for a strip of glass that runs from one side to the other. Make sure there is nothing on the glass. At 2 inched wide it is more likely that you have some of the LED's that light up going bad. Under the glass is a row of LED's that light up to scan the document. If a block of these are not lighting up then this then causes the black band to show up. If this is the case then you will need to have the scanner repaired or buy a new machine which might be cheaper. No question tho, it is in the scanner as this is the only area that will cause clean incoming faxes but bad copies and outgoing faxes.
Good Luck and Thank You for using Fixya.

Sep 22, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

When making a copy half the page is black. How do I correct this?


Your LED strip has burned.Its located under the cover from where you send & receive fax.It lights up in Green color.So half of your LED's are not working.Change it & it will be fine.

If you think it was helpfull rate me...

Aug 04, 2010 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

Black strip in documents when I send a fax


If you lift up the top, like you are clearing a jammed original, you should see a piece of glass across the machine. Look for something on the glass, usually white-out, and clean it. Test by making a copy. If copy is ok, then you fixed the problem.

Jul 12, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Faxs being received have black on one side


Your scanner block is defective. Not worth repairing. Sorry!

Feb 03, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Every time I fax or copy a perfect sheet of paper both the fax received and the copy have a 2 inch wide solid black line on the right. How do I fix the machine?


Have you tried replacing the ribbon cartridge? If that doesn't resolve the problem, then there is a fault with the thermal imaging head. You did say both Recieved faxes and copies, correct? If faxes you send out are clear, then the above mentioned would be correct. Let me know, please.

Oct 12, 2009 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

The receiver states that our faxes that we send are unreadable down the right side of the paper--white or dark streak. The faxes we receive are ok


The glass scanner window (narrow strip of glass) needs cleaning. One "spot" of dirt will appear as a streak on the receiving end.
If you "copy" a document you can check the streak and see how effective your cleaning is.

Sep 28, 2009 | Brother IntelliFax-2820 Laser Fax

2 Answers

2" black horizontal line appears on paper when I fax, print,


Check the wondow where the paper passes to be scanned. You will probably find some debris or white out stuck on the glass. That is usually the cause of vertical lines on sent faxes.

Sep 17, 2009 | Office Equipment & Supplies

1 Answer

Black vertical Stripe


Move the blue slider on the drum cartridge side to side 10 times.

Jan 30, 2009 | Brother IntelliFAX 5750e Laser Fax

1 Answer

2 inch vertical solid band on right side when making a copy


There is probably dirt or ink on the scanner glass, this would affect both copying and sending faxes.

Here is a link to the manual and a description on page 74 showing how to clean the glass.

http://www.brother.ca/en/products/pdf/manuals/FAX1270-UG.pdf

Jan 21, 2009 | Brother IntelliFAX 1270E Plain Paper Fax

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