Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
I have a WD5000ME, It was working fine. I was transfering files from my laptop to my hard drive when I received a message that the path couldn't be found anymore. Since than I plug the hard drive in the usb port, the light form the hard drive goes on, but I can't see it in my computer anymore. When I ask to "Safely REmove mass USB storage"I only see the word WD, don't see the memory drive itself.
Hi gbenez. Either the enclosure or the hard drive is going bad. (Sorry to be this harsh). What I recommend is DONT TRY CHKDSK or any test utility because it will stress the hard drive making things worse.Remove the hard drive from the enclosure (it could be a little tricky) and then trying connecting the hard drive internally to your computer. If it's a laptop either get another enclosure and try again, but I rather use the SATA on a desktop motherboard, not the USB. If you dont have a problem connecting the hard drive internally do a backup 'pronto' to another hard drive, you may not have much time.If you still have the same problem, then you are sure it's the hard drive. I hope this helps and please dont forget to rate and provide positive feedback for our fast-free support today. Thank you :D
Posted on Apr 30, 2010
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you don’t do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to check the drives connections are not bad inside the enclosure.
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
10. Ensure that you have set removable drives for "quick removal" or that you use the "Safely Remove Hardware" option often shown on the lower toolbar. It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care.
This is a real hard drive ! And knocks and bumps can quite literally kill them.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click of Death"
Hope this gives you the information you need
Posted on Apr 30, 2010
I also have same issue and dont show any thing on my computer screen what i only do is that i only change the cable which connect my WD external HD with my laptop it work fine . kindly check it out if this work the simplest way and usefull.
Posted on May 12, 2011
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Posted on Jan 02, 2017
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Plug the external hard drive into your laptop or desktop computer.
Most external hard drives do this through a cable connecting the hard drive to the USB outlet on a computer.
Plug your external hard drive into a wall outlet if it receives power from an AC adapter rather than your computer.
Click on the "My Computer" icon on your desktop, and open the external hard drive.
It will be located under the USB connecting drive, which is labeled with a letter ranging from "E:" to "K:".
Open the folder on your external hard drive where you would like to save the photographs.
usually in my documents my pictures or if you want to save them to a specific spot so as not get them mixed up.
Create a folder if one is not present right click in my documents select new folder and name it lets say my pics 1
Move this window to the bottom right corner of your screen to be used in future steps.
Open the folder on your home computer where the files are being stored that you wish to transfer to the external hard drive.
These may be on the desktop, in "My Documents" or elsewhere in your computer.
If you are unsure where they are located, you can always search for them by file name by going to "Start" then "Search."
Right-click on the photo file, and select "Cut."
Click on the window showing your hard drive files to bring it into use on the screen.
Right-click on the white space in the window where you would like to transfer the files, and select "Paste."
Your files have now been deleted from their original location and transferred to your external hard drive in the folder you selected
hope this helps
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