Question about Canon IXUS 960 IS Digital Camera

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My camera lens can not come back when the switch

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 30, 2010

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Panasonic DMC-ZS6 when in camera mode lens comes out and I get the message "Please turn camera off and then on again" when I turn off the lens just stays out.


There is an issue with the camera focus circuit in lens. That is why it is ok when you go into playback mode but negative when the lens is involved.

Aug 25, 2017 | Panasonic Cameras

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Fixing a seized AF motor


One theory on this is that the camera's software or settings may somehow be corrupted, so you should go through the process of resetting the camera to its original factory settings. If that does not clear up the problem, try another AF lens and conform whether the problem is the lens or the camera body. If the camera is not focusing another lens, then you may need to clean the contacts or look for some sort of damage.

If it turns out that it is the lens, the best solution is to send it to Tamron for service and see what they can do about it.

If you cannot send it to Tamron, you ought to see whether it is something as simple as some sort of internal dust or dirt collection blocking the mechanical switches and functions of the lens.

Start with making sure that you have a fully charged battery for the camera or AC power adapter for the camera. You do not want any of the problems with the camera to be related to having too little voltage available.

Make sure that the camera's power switch is switched off. You do not need to have the battery or adapter connected just yet.

Next, with the lens off of the camera, switch back and forth several times, firmly, between AF and MF and switch the vibration compensation off and on a few times. Of course, do not drop the lens. Also, unless you need the zoom ring locked, you may want to make sure that the zoom ring lock is fully off. While you are doing this, or after switching back and forth, check the electrical contacts on the lens and the camera body. If anything looks even a little less than shiny, clean the contacts.

With the camera's power still switched off, put the lens back on the camera.

Either put the battery in the camera or connect the AC adapter.

Set the lens to AF with vibration compensation off.

Switch the camera's power on.

Try getting the camera to automatically focus on something. If it works, turn the camera's power off, then switch vibration compensation on, then turn the camera's power on and try again. It may be fixed, at this point, which means that you can ignore the rest. Otherwise:

Turn the camera's power off again and switch to manual focus. Turn the camera's power back on and rotate the lens's focus ring (gently) all of the way through the focal range two or three times. Try taking one or two pictures, just to be sure that everything is working in manual. Turn the camera's power off and switch the vibration compensation, then turn the camera's power back on. Gently rotate the focus ring all of the way through the focal range two or three time, and then take two or three pictures to verify that everything is still working in manual.

After that, turn the camera's power off and switch back to AF with vibration compensation off. Turn the camera's power back on. Try to get the camera to automatically focus on something. If it works, then turn the camera's power off and switch vibration compensation back on again. The turn the camera's power on and try to get it to automatically focus on something.

If all of this works, than you should be okay with it as it is. You may still want to send the lens in to Tamron to get it serviced, in case the problem was some sort of lint or dirt getting caught up in the gears or servo that moves the lens through the focal range.

If it does not work, you could try to force the lens to re-engage the autofocus servo. It will probably void your warranty, if you still have one, so you are better off send it in to Tamron for service, first, before trying it. Also, as the manual and common sense would indicate, if you try to force the lens to adjust its focus ring while it is switched to AF, you could easily break the mechanism in the lens.

With that being said, some people claim that they got their lenses to return to proper autofocus by leaving the lens switched to AF and trying to rotate the focus ring manually. One person says not to "force" it, his just took a "firm push". I have not tried this, so I do not have advice on how much force may work or how much will damage the plastic bearings, gears and teeth inside the lens.

May 04, 2014 | Nikon D60 Digital Camera

1 Answer

The camera is a nikon coolpix s220 2.5 inch lcd the lens zooms out and in and then brings lens orror report on my the screen


I got a same problem with different mode.

I planed to send it back to manufacturer, before packing it, I just knocked the back of camera with my palm in switch ON mode... the lens just retracted into normal position...

It can work for you to......

I am not an expert, it is just my experience I am sharing here.
If Lens struck with Lens Error!! on the screen, charge the batteries, switch on the camera, when the lens tries to move, feel free to knock a bit hard at the back of the camera with ur palm...... you cant hurt it any more than it already is., it might help the misplaced gears to aline back in if it is a minor problem.

Sorry about this un expert advice but it worked for me...

Just try it before sending in...

Mar 01, 2011 | Nikon COOLPIX L3 Digital Camera

1 Answer

My nikon s700 camera felt down by my kids and the lens is not shut down.i sent it at ranchi nikon centre .after that the camera lens is now in.but the program is not working.the service man told for new...


I got a same problem with different mode.

I planed to send it back to manufacturer, before packing it, I just knocked the back of camera with my palm in switch ON mode... the lens just retracted into normal position...

It can work for you to......

I am not an expert, it is just my experience I am sharing here.
If Lens struck with Lens Error!! on the screen, charge the batteries, switch on the camera, when the lens tries to move, feel free to knock a bit hard at the back of the camera with ur palm...... you cant hurt it any more than it already is., it might help the misplaced gears to aline back in if it is a minor problem.

Sorry about this un expert advice but it worked for me...

Just try it before sending in...

Feb 21, 2011 | Nikon COOLPIX S700 Digital Camera

1 Answer

Nikon Coolpix S610C dropped camera turns on and lens will extend but turns off and lens retracks in a few seconds. The on/off button does not always respond.


I got a same problem with different mode.

I planed to send it back to manufacturer, before packing it, I just knocked the back of camera with my palm in switch ON mode... the lens just retracted into normal position...

It can work for you to......

I am not an expert, it is just my experience I am sharing here.
If Lens struck with Lens Error!! on the screen, charge the batteries, switch on the camera, when the lens tries to move, feel free to knock a bit hard at the back of the camera with ur palm...... you cant hurt it any more than it already is., it might help the misplaced gears to aline back in if it is a minor problem.

Sorry about this un expert advice but it worked for me...

Just try it before sending in...

Feb 14, 2011 | Nikon COOLPIX S610c Digital Camera

1 Answer

Dropped my camera and now lens stuck out and beeps and switches off


Hi

Do you get a E18 in the bottom left on the camera screen before the Canon PowerShot A95 switches off?

If you do see this error code then t
he problem could be because dirt or sand has got into the lens mechanism.

Firstly you should contact your local Canon repair centre and Canon may fix it for free. If this fails you can try the suggestions below, but you do so AT YOUR OWN RISK as this could make the problem worse.

Make sure the batteries are new or if you are using rechargeable batteries they are fully charged.

a) Remove the batteries from the camera, and unplug any USB cable. Wait for 5 minutes, then put them back in and switch the camera on.

b) Try using compressed air with a fine tip. Use between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove any dust or sand. Turn the camera on and see if operates correctly.

c) Another, slightly unusual method is to gently tap the padded USB cover part on a hard surface. Amazingly this does sometimes work.

d) Lastly, you can try and force the lens back into the camera. With the camera switched off place the camera on a surface with the lens facing up - look at the spacing between the lens and the lens housing. If it is not even all the way around the lens VERY VERY GENTLY press down the lens on the side where the gap is the biggest. Hopefully you should hear a reassuring "click" as it pops back into place. Try powering the camera back on.

If these suggestions do not work then you are looking at a professional repair.

David

Feb 13, 2011 | Canon PowerShot A95 Digital Camera

1 Answer

Hi-- my canon SX110 won't switch on properly. it keeps telling me there's a lens error and to restart. when this has happened in the past, i've just switched it off and then on again and it's worked. not...


Try removing and replacing batteries to reset the camera. Ensure that batteries are fully charged.

If that does not clear the problem, then the lens error is usually caused by mechanical faults concerning lens assembly. This happens because there is dirt inside the lens (sand dust), or one part in the lens assembly is bad or went out of place.
Because of this he lens cannot extend or retract fully, the error is detected and lens error is returned.

Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
If if does not extend tapping gently the back of the camera, and if it does not retract helping lens back in while turning camera respectively on and off.

More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Jul 16, 2009 | Canon PowerShot SX110 IS Digital Camera

2 Answers

Message-lens not attached- comes on the screesolutions please ?


If you can assure that you have fitted the lens correctly and other lenses will work on the camera, it is safe to assume that the lens is faulty. Return the lens back to where you bought it.

Dec 10, 2008 | Nikon F60 35mm SLR Camera

1 Answer

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Use your thumbs and gently yet firmly push the lens assembly back into the camera until you hear a confirmation "click"

Aug 01, 2008 | Kodak Easyshare M753 Digital Camera

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