Visit the Konica Printer Knowledge base, which explains on a .pdf and with a video, how to clear the basic fuser roller jam with a piece of card. http://crm01.konicaminoltaeurope.com/openmind/technic/engineer/qmspubkb.nsf/start and work your way through the links. This only came online a year ago, but would have proved useful when I had the first one. Unfortunately, I was away when the technician fixed it. Watermusic
Just had the same problem. Turn off the printer and let it cool down for an hour. Remove the thingy with the green handle. Push the tabs at the top for "envelope mode" all the way back so it is in "envelope mode". The rubber roller will spin freely if you can get all the paper out. I thought I had to remove something else to get it unjammed, but it was the paper itself that was keeping it all bound up.
After this, my printer is printing very lightly....whole new problem now.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Paper jam is a common issue for printers.I am going to explain how to resolve paper jam in the following ways:-
Step By Step
1. Verify that you have a paper jam. Sometimes the printer will send you a message that there's a paper jam. Sometimes you get the message from the crinkling, squealing sound the printer makes as it jams.
2. For most consumer models there will be only one sheet of paper threading through the machine at a time and a straightforward path from the paper feed to the output tray. In that case, you will want to search visually. Look to see if there are pieces of paper sticking out where you can see them. For larger commercial printers, where the paper path is more convoluted, you will need to consult the paper jam status message for hints of where to look.
3. Remove any paper from the paper trays that you suspect might have caused the paper jam. If a sheath of paper might prevent you from getting at the jammed paper, then remove that too.
4. Most consumer printers have an access door in the front that you can open to get at the jammed paper. With laser printers there's usually a toner and drum unit that slides out for improved access. If you still can't see the jammed paper, check if there's an access hatch in the back of the printer.
5. Gently remove any crumpled paper you might find. Gently tug on any pieces of paper that may be stuck or crumpled between rollers. It's possible that yanking the paper too hard in the direction opposite the normal direction of travel could wreck the printer rotors or some other delicate part. Whenever possible, pull the jammed paper in the direction of normal motion through the printer and avoid using excessive force.
6. Avoid ripping the paper as you remove the jam. Pull the paper slowly with both hands. Any shredded piece of paper stuck in the rollers will cause yet another paper jam. While you're at it, check for foreign objects that may have caused the paper jam in the first place, such as a paperclip or a pen cap.
7. Laser printers sometimes get the paper jammed so deep in the fuser unit that you can't reach it with your fingers. In those cases you want to avoid poking at the paper with sharp metal objects. Scratching the rollers could permanently damage your print quality. Removing an accordioned paper jam may involve disassembly of the fuser unit by a trained professional.
When you say "release it from around the roller", do you mean that the page looks like it is wrapped around the roller? If so then the fuser will possibly need replaced. Depending on how skilled you are you could try removing the fuser and disassembling it to remove the paper but it may not be possible. if you decide to try be careful not to tear the "roller". It is actually a fixing film, a thin mylar type product with a nonstick surface. It is easy to damage it and then you would have to replace the fuser for sure.
Analyse what type of jam it is...based on that we can shoot the trouble.1. Paper is jamming before entry in fuser and its folds like curl in the cartridge area.. A. Fuser Teflon sleeve not rotating or slow rotation results media(paper)unable to reached the destination in specified interval. Replace fuser assm or Teflon sleeve.2. Paper jamming after fuser assembly crossed little bit ( approx 1-2 inch).A. Clean fuser out paper sensor, check sensor flag & flag spring located in fuser assm.3. Paper jammed after fuser crossed more than 6 inches..A. Check paper pick up roller warn out(tray1 or 2), check registration sensor located under registration assm.How to remove fuser assm: remove back door, see the snap shot...
Registration sensor location:
Pick roller roller tray 2 : Pl try it carefully..Best of luck...
Sounds like a timing jam, check paper supply, fanned, good quality, check and clean paper feed rollers.
Registration rollers clean?
If you are a tech, check and clean paper feed clutches, registration clutch. Check fuser for bearings, fuser drive, fuser roller cleaner or worn rollers.
Check exit sensor, is it out of place, is the actuator worn out, is the paper curling and coming off of the paper too early,
there is a set of stripper fingers that kiss the fuser roller and paper is jamming up aginst that area
Open the fuser section door and front door Look at the fuser roller from exit and front door If there is a wiper pad (slides in on a rod from the side of the machine) remove it and put some fuser oil on it
go to area where you find the paper folding up and observe the stripper fingers for any blockage
If there is some bits of toner on the fingers clean them with a q tip and alcohol
take your finger ( make sure machine has cooled and you have unplugged from wall) and press up against the stripper fingers to se if there is movement (some coiers have a solenoid that activates the striper fingers)
The fuser oil hels keep the fuser roller clean and keeps paper from sticking on rollers
Try the copier if this does not fix i believe you have a problem with a solenoid which will require a sevice call
If you want to observe the paper coming through the fuser rollers and seeing if the fingers activate ou can trip the safety swithes in the doors and exits and observe
Can be tricky people usally damage the fuser rollers removing this jam with pliers/tweezers, it has concertined and stuck after fuser rollers and before exit rollers it will be stuck on the switch best bet is to dismantle properly and remove fuser then dismantle fuser and remove jam, another thing to be concerned about is why did it, three seneraros, Damp paper going threw fuser dries and crincles(use fresh paper from sealed packet), fuser is worn(have fuser replaced), just a bad bit of paper (just have fuser jam removed. Fusrr runs on 240v, covers break easy
when this occurs the problem is most of the time with the transport roller, fuser / fixing assembly roller.question is the image still toner only and not fused to the paper.
In these areas there is offen a jammed and not removed piece of paper dislodged in the paper path or jammed in the fuser or the transfer rollers teflon coating has perished inspect the areas carefully and remove any found if the unit still is faulty (fanning of paper the fuser would be the first to be replaced are past there usable life) if so then Post a reply