Question about SanDisk Sansa e250 MP3 Player

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Sansa SanDisk e250-Issues...Windows Vista Not recognizing

Hi I saw that another person is having the same problem; with the computer not recognizing the e250 when it's plugged into the computer. They were told to uninstall their software & reinstall it, I tried to do this however I have windows vista & am not sure which "device" to uninstall. Right now the only thing I can think is applicable is labeled as "SD/MMC USB Device"...would this be it?

This whole thing started, when my mp3 player got stuck on "bad track"...well when that had happened previously it would stay on that "bad track" for a few moments & then proceed to move onto the next song. Well, mine decided not to do so. I basically stayed on this "bad track" mode until it died. I later looked up troubleshooting through the Sansa/Sandisk website & was able to "reset" it. This worked, but I think this may have something to do with this whole thing. This all happened either the Friday before last, or early last week. (I've e-mailed their c/s dept...no response as of yet).

About one week ago I had been able to plug in my player just fine; I'd added a few songs, etc. Now all of a sudden, last night I'm unable to plug the darn thing in & edit the songs. As of today, the computer can not read that it's plugged in...I'm not very good with computers...I find this very frustrating. I hope you can help! Thank you in advance, I appreciate any advice/tips you can give!

Thanks!

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What I would recommend you to do is to make sure that your device is under MTP mode instead of MSC...to do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do that..open up your windows media player...click on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the case..click on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

Posted on Mar 25, 2008

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1 Answer

Computer reconizing mp3 player


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Aug 27, 2008 | SanDisk Sansa e250 MP3 Player

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Jun 22, 2008 | SanDisk Sansa e250 MP3 Player

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Apr 11, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

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to switch to recovery mode flick the switch on the top towards the headphone jack (so you see the orange), then hold down the REC button on the side, and plug into you computer. KEEP IT HELD DOWN UNTIL THE PLAYER IS RECOGNIZED! the player will be recognized by dif name. you are now in recovery mode.

What i suggest you do is to look at this video on how to format your player...all data on it will be erased (like songs and videos) but it will be worth it!

NOTE: these are for when the player is in MSC mode
For Windows XP
http://mp3support.sandisk.com/mp3/mscdeletefiles.wmv

For Windows Vista
http://mp3support.sandisk.com/vista/mp3/vista/vistamscdelete.wmv

I did this for my player and now it works fine!!!

Mar 12, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Songs got deleted from Sandisk on its own and computer does not recognize the device.


you can buy a recovery software from scandisk here
http://www.lc-tech.com/software/rescueprodetail.html

to get it to work with the pc you need to go here !
http://www.clubic.com/telecharger-pilote-132683-0-sandisk-sansa-e250.html

its in french but just get the firmware file download it and install it !

if this dont work you need to update your windows software this is the mainreason its not working it should usually detec on its own but you windows is probbably missing a few updates!

Jan 11, 2008 | SanDisk Sansa e250 MP3 Player

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I had the same issue. Brand new Sansa e250 player. My XP SP2 computer would not recognize it. I updated my Windows Media player to version 10. Bingo, all is working now. I previously had version 9. Good luck!

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Bought refurb


The drivers necessary are part of Windows Media player 10, or higher. As long as you have Windows XP / SP2, or Vista and Windows Media Player, your device will work with your computer.

Sep 02, 2007 | SanDisk Sansa e250 MP3 Player

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ive got vista and ive had no problems with it the only thing i can thing of is that your usb port is not a high performance port

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Hey, the best solution is to switch your sansa from MTP to MSC mode in USB Mode. Its working for me.......

Regards,
Sajith

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