Question about Dell 922 All-In-One InkJet Printer

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Printer A10922 will only print in black. Color cartridge renewed 1 year ago and has been working well.

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  1. Check that your color cartridge/toner is not empty or blocked.
    This is the least likely cause of the problem, but an important check to make. Most color printer drivers and/or software provide functions to verify alignment and color output. Consult your manual or open your printer driver by clicking Start : Settings : Printers and right-click on your printer's icon and select Properties. 'Browse' the Properties dialog for options that perform system checks.
  2. Look for a 'Print only Black and White' option.
    Open your printer driver's Properties dialog (see above) and look for a color option that uses black only. Uncheck it or select an option that enables color. Some color printers have different resolutions for color and black-and-white (usually higher resolution in black-and-white). Some applications (not Origin) will force a printer to use a quality mode that affects this option, and if the resolution is forced to its highest the color output may be disabled.
  3. Enable gray scale printing.
    Some combinations of printers and operating system versions can lead to a miscommunication between Origin and a printer driver. Under these circumstances, Origin may 'think' it is dealing with a black-and-white printer when it is actually using a color printer. Beginning with 6.1, the Origin Print dialog displayed one of two messages depending on the print capabilities read by Origin:
    1. Enable color as gray scale
      This check box displays for color printers
    2. Use simplified colors
      This check box displays for black-and-white printers
    If you are seeing the first checkbox and you are using a color printer, then checking the box should tell Origin to send all color information and let the printer handle any conversions that may come up. In earlier versions of Origin there was a rather cryptic "Print color on black and white printers" checkbox which did the same thing.

Posted on Apr 30, 2010

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