Question about Computers & Internet
The OCR is part of the Lexmark driver and software package.
Here driver download page:Driver for Microsoft Windows 2000, XP, Vista & Windows 7.
Click Download Now on the page linked above, then follow instructions on link below.
Here generic info on how to install a Lexmark printer when thedisk is misplaced.
Here support page for the C4690 all in one.
If that is not enough, you can contact Lexmark support via chat:
Please do not forget to leave feedback.
Posted on Apr 30, 2010
Since the problem occur just today, and since you tried re-installing the driver but got the same problem, the thing that I could think of is for you to try performing system restore in your computer.
Restore your computer to the day you've last seen the Lexmark 4690 worked correctly.
Posted on Apr 30, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
To scan documents for editing and saving as PDF file, you will
need to install the Lexmark OCR scan software on your computer. The Lexmark
scan software (no downloadable version) is only available on the installation
disc that came with your printer. If you lost the disc, please contact Lexmark
Technical Support Center for assistance.
To install the OCR scan software from the printer installation CD:
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From the home screen, navigate to Scan to Computer: Scan > Scan to Computer
Touch USB-Connected Computer or the name of a network computer. The local or
network computer is the destination that will receive the scan. Wait until the
printer has finished downloading a list of the scan applications available on
the selected computer.
Select an application (in your case your email), and then touch Accept.
Select the color, resolution quality and the original image size. If necessary,
touch Accept each time you make a selection.
Press the start button to start scanning. The scan is complete when the application you selected
in step 4 opens on the destination computer, and the scan appears within the
application as a new file.
To scan to your computer using the printer software (Lexmark Printer Home):
Click All Programs or Programs, and then select the printer program folder from
Select Printer Home.
Choose your printer from the printer drop-down list.
Click Email, and then select Photo, Document or PDF.
You can select Document only if an OCR application is stored on your computer.
Scanning starts and the scan progress dialog appears.
When the scan
is finished, a new e-mail message is created with the scanned document
Compose your e-mail message. Note: If your e-mail program does not open
automatically, then you can scan the document to the computer and then send it
through e-mail as an attachment.
From the Finder desktop, double-click the printer program folder.
Double-click the printer Center to open the All-In-One Center.
From the "What is being scanned?" menu on the main screen, select a document
From the "How will the scanned image be used?" menu, choose To be viewed on
From the "Send scanned image to" menu, choose an application.
Retrieve the scanned image from the application, and then send it through
e-mail as an attachment.
I hope this information has been helpful.
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