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I have a Lexmark 4690 printer which was scanning and sending e-mails for a long time and suddenly quit. It stated that the OCR was not installed so today I got out the disc and reinstalled it but just as it got to the end there was a file it could not find so I was not able to finish. I called my tech and he told me to go on the internet and download an updated version. I did this and did not find one especially for the X4690. I tried the 32bit for the XXXX listed but it will not connect with the printer. What do I do?

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  • anderoak Apr 30, 2010

    I first noticed this problem around the 16th of April when I attempted to scan into an email and a message appeared on the screen telling me that the OCR was not installed from the printer driver. I had been using the scanner for almost a year up to this point and had no problems. So today I decided to remove the printer driver (Lexmark 3600-4600) and reinstall it. It was just about done when a message appeared on the monitor telling me that there was a bad file and so I could not finish. So I uninstalled it again. I called my tech and he told me to get Lexmark on the internet and download an updated driver. I did this this evening and could not find one specifically for my X4690 printer. I tried one 32bit one indicated for XXXX printers that printed, scanned, and copied. It downloaded but would not connect with my printer so i uninstalled it. All the other ones were drivers started with a Z before the numbers which were all in the 2300s. I need some specific instructions as to what driver I need to use.

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Hi.


The OCR is part of the Lexmark driver and software package.

Here driver download page:Driver for Microsoft Windows 2000, XP, Vista & Windows 7.

Click Download Now on the page linked above, then follow instructions on link below.

Here generic info on how to install a Lexmark printer when thedisk is misplaced.

Here support page for the C4690 all in one.


If that is not enough, you can contact Lexmark support via chat:

Live Chat

Please do not forget to leave feedback.

Posted on Apr 30, 2010

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  • Master
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Since the problem occur just today, and since you tried re-installing the driver but got the same problem, the thing that I could think of is for you to try performing system restore in your computer.

Restore your computer to the day you've last seen the Lexmark 4690 worked correctly.

Good luck!

Posted on Apr 30, 2010

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The lexmark x2650 doesn't have the OCR software in it. I try to scan a document and edit it but can't because no OCR software included


To scan documents for editing and saving as PDF file, you will need to install the Lexmark OCR scan software on your computer. The Lexmark scan software (no downloadable version) is only available on the installation disc that came with your printer. If you lost the disc, please contact Lexmark Technical Support Center for assistance.


To install the OCR scan software from the printer installation CD:

  1. Insert CD into the CD-ROM drive. If the installation screen open, click Cancel.
  2. Double-click on My Computer / Computer.
  3. Right-click on Lexmark XXXX CD and select Open.
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Mar 05, 2012 | Lexmark X2650 All-In-One InkJet Printer

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How do set up my lexmark pro901 to scan to my pc so that I can email the scans


Make sure the Lexmark Pinnacle Pro901 printer driver is installed on your computer. If you have the install disc that came with your printer, just insert it to your computer hard driver and follow the instructions on your computer screen. You can also the download the printer driver from the Lexmark website at http://bit.ly/d3ftso. Select your operating system > download > execute the file. Again, just follow the instructions on your computer screen.
Note: The install disc contains the Lexmark OCR scan software necessary for scanning documents for editing and saving them as PDF files. The downloaded driver does not contain the OCR software.
To scan to your computer using the printer operator panel:

1. From the home screen, navigate to Scan to Computer: Scan > Scan to Computer

2. Touch USB-Connected Computer or the name of a network computer. The local or network computer is the destination that will receive the scan. Wait until the printer has finished downloading a list of the scan applications available on the selected computer.

3. Select an application (in your case your email), and then touch Accept.

4. Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a selection.

5. Press the start button to start scanning. The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan appears within the application as a new file.

To scan to your computer using the printer software (Lexmark Printer Home):

For Windows:


1. Click Start.

2. Click All Programs or Programs, and then select the printer program folder from the list.

3. Select Printer Home.

4. Choose your printer from the printer drop-down list.

5. Click Email, and then select Photo, Document or PDF.

Note: You can select Document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears.

6. When the scan is finished, a new e-mail message is created with the scanned document automatically attached.

7. Compose your e-mail message. Note: If your e-mail program does not open automatically, then you can scan the document to the computer and then send it through e-mail as an attachment.


For Mac:


1. From the Finder desktop, double-click the printer program folder.

2. Double-click the printer Center to open the All-In-One Center.

3. From the "What is being scanned?" menu on the main screen, select a document type.

4. From the "How will the scanned image be used?" menu, choose To be viewed on monitor/web page.

5. From the "Send scanned image to" menu, choose an application.

6. Click Scan.

7. Retrieve the scanned image from the application, and then send it through e-mail as an attachment.



I hope this information has been helpful.

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