Question about Computers & Internet

1 Answer

Loging on to my aol

When I try to log onto aol this message comes up: Aol will now install the files required for you to connect to the service. Click yes to install these files. You may be ask to restart your computer other wise you will not be able to connect: I have tryed this 3 times now and the same message keeps coming up... And it will not let me go into my Aol: Please HELP me and tell me what to do: Thank You

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 504 Answers

Have you tried uninstalling and re-installing AOL?

Posted on Mar 25, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Unable to log onto my website account lost need help/

Click on forgot password. You will be able to reset the password. You will have an option to enter an alternate email which you might have given while registering the aol email.

Mar 21, 2014 | Microsoft Windows 98 for PC


How to Fix an Error Message ‘Loading the Page Error’ in AOL Mail

Due to many reasons, you might get an error message stating that 'An error occurred when loading the page' while using the AOL Mail. Sometimes, the browser settings, cache and cookies, and JavaScript can cause the error while accessing the AOL Mail. If you're often getting this issue and unable to access the AOL email account, then follow the suggested solutions until the error is repaired. You can also contact the AOL customer support experts to solve the error in an efficient manner.

Know How to Fix an Error Message 'Loading the Page Error' in AOL Mail

Note that AOL Mail isn't intended for the dial-up connection. AOL Mail users trying to access it via the dial-up connection either with the third-party dial-up connection or an AOL client may encounter troubles connecting to and using it. You should not use AOL mail in concurrence with the AOL email client, either in the browser window or the client software when it's opened. To fix the error, check these solutions:

Solution 1 - Clear Browser History, Cache, and Cookies

Whenever you go to the websites, temporary files and cookies are saved on your system to record your reappearance. In most cases, it can be the reason of error message 'loading the page' in your AOL Mail. In the same way, you should remove the search history. If you have not cleared the history list from the number of days, it can cause the greater use of disk space on the system. You can free up space by removing this list.

Remember that when you erase the cache, cookies, footprints and history, you may lose the websites you have browsed, AOL Radio presets, the shopping cart, and the customized pages. The steps to remove the records will differ relied on the browser program you're using.

Solution 2 - Use an Alternate Browser with other Computer

You should try to access the AOL email account with a different browser, such as Mozilla Firefox and Internet Explorer. Also, try to log into the AOL Mail with another PC, ideally at a different place. This is the best approach to ensure whether your browser or the system having issues. If it doesn't work, go to the following workarounds.

Solution 3 - Turn off Pop-Up Blocking Program and Allow Friendly URLs

If you're using the firewall, you need to allow the user-friendly URLs to access them, such as For further support in setting up the third-party firewall in a proper manner, contact its developer. To repair this issue, also turn off pop-up blocking program. On the other hand, you can add your website to the domains 'White List' acknowledged by your pop-up blocker software.

Note: - If you're not sure how to turn off the pop-up software or add the domain in the 'While List,' contact the developer for assistance or just check the Help instructions included with your program.

Solution 4- Check If Cookies and Java Applet Scripting Are Enabled

To enable the JAVA Script and cookies, continue with the following steps:

1.Click the 'Start' menu, and then the 'Programs' or 'All Programs' option, followed by the 'Internet Explorer' icon.

2.Click on the 'Tools' button, followed by the 'Internet Options,' and then click on the 'Security' tab.

3.Click on the 'Internet' icon, and then the 'Custom Level' option.

4.Move down to the 'Scripting' section and then click to select the 'Enable' option under the active scripting. Click to select the 'Enable' button under the Java applets Scripting of the section, and then click 'OK.'

5.Click on the 'Privacy' tab, followed by the 'Advanced.'

6.Click on the Override automatic cookie field to put a check mark in it, click to select the two 'Accept' options, and then click the 'OK' button, followed by the 'OK' again.

Solution 5 - Sign Out, And Then Log Back into AOL Mail

If you're still unable to access the AOL email account, logging out of the AOL mail and then signing back in will typically repair the issue. Here's how to sign out and sign back into AOL Mail.

1.Click on the 'Sign Out' link to sign out of the AOL email account.

2.Click the 'Mail' link and then input the AOL/AIM username.

3.In the 'Password' box, input the password, and then click the 'Sign In' link to access the AOL email account.

Though these workarounds are helpful to solve the error message 'Loading the Page Error' in AOL Mail, however, if it's still continuing, then call on the AOL technical support phone number. The tech support team will offer the round-the -clock support and solutions to troubleshoot and fix the errors efficiently.


When you use AOL mail, you might get the Loading the Page Error due to various reasons, such as the browser history, cache, and cookies, and JavaScript can create errors at times. At such time, you should remove the search history and allow the websites URLs blocked by the firewall to repair the issues instantly. If the workarounds described in this article didn't work to solve the problems, you could also contact the experts of AOL customer support.

AOL Customer Service and Tech Support

on May 01, 2017 | AOL Mail

1 Answer

I can log onto aol, but cannot download any files/drivers

microsoft's windows update requires you have a genuine copy of windows and install the activeX components to test your license. What error messages are you receiving?

May 14, 2012 | Computers & Internet

1 Answer

Aol problem

try downloading the installer from I had the same problem. I made sure aol was all uninstalled and then deleted it from the files. also had to reset IE to get rid of sol toolbar. Honestly, if you have dsl through someone else, it is better to just check it online at and leave their voluminous installation off your computer.

Jun 07, 2009 | AOL Entertainment CD-ROM (P50128U)

1 Answer


Could be an aol system overload or corrupt aol adapter. Under your aol one click fixes you can repair or replace the aol adapter. Use this then reboot. Try aol & hopefully you will be fixed. Hope this helps & please remember to rate my answer. Thanks.

Jan 08, 2009 | Computers & Internet

6 Answers

To eliminate popup AOL's SpyZapper No Longer Available

AOL FINALLY listed the way to remove this major annoyance.
And it actually WORKS.

Delete the SpyZapper components manually. Log in to your computer using the administrator username and password, and then search and delete the following files:
  • AOLszs.drv
  • settings.ini
  • OptScan.exe
Note: Generally these files are located as below:
AOLszs.drv & settings.ini files location:
  • In Windows Vista: C:\ProgramData\AOL
  • In Windows XP: C:\Documents and Settings\All Users\Application Data\AOL
OptScan.exe file location:
  • In Windows Vista: C:\ProgramData\AOL.
  • In Windows XP: C:\Documents and Settings\All Users\Application Data\AOL\C_AOL 9.1

Dec 25, 2008 | Computers & Internet

2 Answers

AIM6 "Connection Failed"

you are loging in with the incorrect password.

Jul 24, 2008 | Dell Inspiron E1505 Notebook

1 Answer

Belkin wireless G+ usb adapter

AOL has been and will always have problem (had to do repairs on AOL computers since 1994)

If you have a DSL or Cable connection why pay again for AOL? That means you are paying twice for the same internet connection - and AOL causes lots of problems.

For AOL problems, it is best to contact AOL.

Jul 21, 2008 | Belkin (F5D7050) 802.11a/g/b Wireless...

1 Answer

Purchased a new e machine model W3644 and tried to connect with Outlook Express, which have always used and wish to continue using. Now. I see the manual says to log onto AOL to send e mails-not going to...

go to add and remove programs in control panel click on aol and remove make sure to unchoose to save any files or settings from aol do this for all versions of aol in your files. you need an active internet connection to use outlook express netzero is free for about 10 hours a month be careful they charge for going over but they also have packages starting at about 9.95 a month for unlimited hours

May 08, 2008 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

122 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides