Question about Whirlpool Ultimate Care II LSQ9564J Top Load Washer
I've got a Whirlpool Ultimate Care II that just started making a grinding/growling noise and the agitator won't turn. I try and turn the agitator by hand and it will barely budge and suggestions would greatly be appreciated.
If this is a Whirlpool manufactured TOP LOADER, an agitator problem can have several causes. Most commonly, this is caused by a broken motor coupling. The following link explains how you can diagnose the problem and repair:
I have included parts sources and instructions on how to replace any parts as well.
If this just a simple matter of the agitator not working, but everything else does, you may just have a worn agitator cam assembly, worn agitator dogs, loose agitator bolt, or all of the above. The following link explains what agitator dogs are and how to access them:
Whirlpool manufactured washers use a split agitator design. The top half is known as the "auger, while the lower half is the agitator. Between the two pieces is a cam assembly, with small teflon teeth known as "dogs". There's also an agitator bolt that holds the entire assembly to the center post.
If the auger (top half of the agitator) is slipping, I would suspect the dogs or cam assembly need to be replaced. The part number for the dogs is included in the link I provided. For a little more you can purchase the entire cam assembly which includes the dogs, the cam, the cam seal and thrust bearing.
If the entire agitator appears loose or slipping, check the agitator bolt to ensure it is tight. DO NOT overtighten as this can restrict movement of the agitator or damage it. Tighten until snug.
Last of all, the most expensive problem that can occur, is a failed gearcase (transmission). The gearcase averages between $80 and $160 to purchase. If you wish to replace the part yourself, it is not that difficult. The following link explains how:
The procedure is rather lengthy, but not as difficult as you would think. It can save you a lot in labor charges.
Replacement parts (if required) can be purchased at any of the following websites:
All these sites are reputable and offer great service with competitive pricing, so shop and compare. The first three sites I listed also include helpful exploded view parts diagrams to assist you in locating and properly identifying the parts you need. If the model number is correct, the following part numbers you may need:
Motor Coupling 285753A
Agitator Cam Replacement Kit 285809
Agitator Dogs 80040
NOTE: If you replace the gearcase, replace the motor coupling as well.
If you have any questions, please post back and let me know. I hope this is helpful to you.
Posted on Apr 30, 2010
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Posted on Jan 02, 2017
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