Question about Razer Tarantula RZ03-00070100-R2U1

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Razer Tarantula, settings don't stay.

This has just been hell, I've tried calling razer, they didn't help, they "escalated" it by sending a brief email to tech support. I've been answering stupid questions via email for about 2 days now, and they aren't any help.

So basically, I'll give an example of what the problem is.

Say I want to set the L1 macro key to something; I input what I want it to be, I click Apply, and then Ok. I am now back at the main config window. What I have input for the L1 key shows up in there. I click Apply and Ok again to get out of the main config window. I go back in my game and try to hit the key, it doesn't work. So I open the config window back up and what I had set for my L1 key, is no longer there.
(It's not just the L1 key, that was just an example; nothing works.)

Something else I've noticed is that it ALWAYS stays on profile 5. I can switch it, but then when I hit Apply/Ok, it just goes back to 5. I'm running on Driver Version v2.10 and Firmware Version v2.00. I have tried different driver versions to see if it was just a version in particular. I've tried updating my firmware, but every time I try, it just tells me that it failed, and to unplug and replug in my keyboard. Which obviously does not make it work. I've also tried my keyboard on a different computer, and the same problems are occurring, and I also cannot update my firmware via that computer either.

Another thing I've tried is uninstalling and reinstalling everything for the keyboard, making sure that I restart my computer when prompted in the setup. But that doesn't change anything, the problem still exists.

My OS is Vista.

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