Question about GE Refrigerators

3 Answers

My side by side refrigerator is acting up. the top of my freezer is thawing while the bottom is ok. On the fresh food side, some items are freezing while others (top) are warm.

Posted by on

  • 3 more comments 
  • greg_hiemenz Apr 30, 2010

    The unit is free of dust and both the fan and compressor are working. Like I said in the original post, the bottom half of the fridge/freezer is working, but the top is not...

  • greg_hiemenz May 03, 2010

    The model is a GE GSS25JFPD.

    I found that the coils in the freezer will all frosted and frozen. Heater or thermostat?

  • greg_hiemenz May 03, 2010

    Hi. I have a feeling it is the heater. I am pretty sure the fan was running, but I'll double check when I get home tonight.

    I took of the interior back freezer panel and the coils are all caked with ice. The thermostat didn't seem bulged out. I will bring a multimeter home from work tonight to check the resistances. My model is a GE GSS25JFPDBB.

    Replacement heater is AP3183311? or the double tube AP4355467? Does it matter?

  • greg_hiemenz May 03, 2010

    Hello and thanks,

    I have a feeling it is the heater. I think the fan is working, but I'll have to check when I get home tonight. I took off the interior back freezer panel and the coils were caked with ice. I didn't notice the thermostat bulged out. I will bring a multimeter home from work tonight and measure the resistances.

    My model is a GE GSS25JFPDBB. Would the correct heater be a WR5X10055? or the double tube WR51X1010?


  • greg_hiemenz May 04, 2010

    Ok, so the resistance across the leads of the defrost heater is null - no conductivity. I guess that means its dead and should order a new one?



3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 949 Answers


The symptoms you are describing are do to air circulation.

All the cooling takes place on a set of coils that are behind the panel in the bottom back of the freezer. There is a fan near the top of those coils that moves the air around the freezer and to the fresh food section.

That being said. We have one of two problems going on.

# 1 Open the freezer door and listen to see if the fan is running inside. It is located behind the back wall about 1/2 way up, you should hear it even with the freezer full. If this fan is not running than we will most likely have to replace the fan motor

# 2 Remove the lower bins and food from the lower shelves in the freezer. Look at the back wall inside the freezer, we are looking for frost build up, if there is a few droplets of ice or frost that is normal, but any more and that indicates a defrost problem

Let me know what you see and I will walk you through how to repair if you want to go that far.

Posted on May 03, 2010

  • 1 more comment 
  • Philip May 03, 2010

    It could be either the heater or thermostat. The way to determine which one is to remove the food and shelves from the freezer and take the back panel off. Be sure the refrigerator is unplugged.

    You will need to defrost the coils using either hot water or a hair dryer. You will see the heater on the bottom of the coils. If you have access to an ohmmeter you can disconnect the heater and check it. It should have under 100 ohms, there may be two heaters depending on your model number. The thermostat is clipped to the top of the coils if it is disfigured or bulging out it is bad. If not you can check it also, it should read 0 ohms but only when very cold.

    If you send me your model number I can get a better read on what your heater part number is.


  • Philip May 03, 2010

    The part number for the heater is WR51X10055
    The part number for the thermostat is WR50X10015

    These are GE numbers, the numbers you have are exclusive to the parts house that you looked them up at. These numbers will get you the parts anywhere local.

    If you need help testing the heater let me know, but wost case, replace both parts.

  • Philip May 04, 2010

    You are correct, the heater is the issue.


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • GE Master
  • 12,061 Answers

Above are a whole load of releven t service manuals in case you may need another.
Please find a generic service manual, use this to Troubleshoot and repair, this is the manual, us engineers use to find and repair the faults.
Above 3 are DIY help site to show you how to find and fix.
If you want the best chance of a repair, please get your exact make and Model,of unit's Service manual, simply Google for it, it may take a while, but as you will see they are just invaluable. '

Posted on Apr 30, 2010

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 3,917 Answers


There are couple of troubleshooting steps that you need to do. I am posting them so that it helps you to do one by one:

Let us know if you want something else please accept the solution.
Thank You for contacting

Posted on Apr 29, 2010

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

The freezer works fine but the refrigerator will not get cold.

On most new refrigerators there is damper that opens and allows the cold air from the freezer to circulate through the fresh food side.
I have seen this same problem caused by over stuffing either the freezer side and or the fresh foods side. On the sides of the fresh foods section there are normally vents which allow cold air from the freezer side to flow. If these are covered up, the air cannot circulate and without air circulation, the temp rise.

Both freezer side and fresh food side work because air is allowed to circulate around your product. I saw a refrigerator that the bottom half was 70 degrees and top half 38 degrees. The shelf about halfway down was completely blocking airflow. Threw out a bunch of boldly items and bags, rearranged items so air could flow and unit started working properly again.

If the damper is not opening, I have seen them freeze shut. It may have to be thawed.

There is also on some models a recirculation fan that gets turned on to circulate cold air from freezer. If this fan burns out or is blocked, it may need to be replaced.

You can go to with your make and model number and get a complete drawing and parts breakdown for most refrigerators. And more important, you can buy them and have the part typically in two days at your door.
Hope this help!

Apr 19, 2016 | Refrigerators

1 Answer

GE profile side by side fridge freezing and thawing randomly

Defrost entire unit, put food in coolers with ice and unplug. Wait 24 hours with doors open. Any clogs in freon lines should be gone, plug unit back in and see how it works.

If you need further help, reach me via phone at

Jan 24, 2014 | GE GSS22SGM Side by Side Refrigerator

1 Answer


Side by Side ModelsIf foods, such as fruits and vegetables, in the refrigerator are freezing, it can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.
  • If food in the bottom of the refrigerator is freezing, this could be caused by a refrigerator not having enough food to absorb the cold air.
  • If food in the door is freezing, move the door bins up or down so they are one notch away from freezer vents (Side by Side models only).
  • The fresh food control should be at the normal setting of 5.
Freezer on Top Models
First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenehit. The freezer should be between 0 and 8 degrees Fahrenheit.
  • Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.
  • If food is freezing in the produce (fruits and vegetables) or meat pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.

Nov 01, 2012 | GE CustomStyle PSC23NSTSS Stainless Steel...

1 Answer

The upper portion of the freezer turns off, causing the ice to melt. And the cooler side bottom drawer turns into a freezer. I can't figure out what's going on.

You have a frost blocked evaporator. Translation: The cooling coils, located behind the back wall inside the freezer section, have plugged up with frost (usually caused by a burnt out defrost heater, located at the bottom of these coils) which prevents the cold air from circulating inside the freezer, and into the top of the fresh foods section. At the same time, this blocked air flow allows very cold air at the bottom of the freezer section to migrate back into the bottom of the fresh foods section, and thus freeze item in the bottom bins of the refrigerator. Unload the freezer, take the shelves out and remove the back panel. Melt the frost with a hair blower, and change out the heater at the bottom.

Jul 08, 2010 | GE GSS25SGMBS Side by Side Refrigerator

1 Answer

We have a ge side by side and the refrigerator is freesing stuff. the model number is GSS25X SNA BS

Is it all areas of the fresh food side that are freezing your items, or is it the drawer area?

There is a direct connection (on my GE side-by-side, at least) between the freezer compartment and the drawers in the fresh food compartment. The size of the connection is controlled with a wheel or a slider. This could contribute to freezing in that area of the fresh food compartment.

Otherwise, it could be the temp sensor(s) in the fresh food compartment. If the computer thinks the temp is too high in the fresh food compartment, it will continue to cool.

It could be a problem with the motorized door that connects the freezer compartment to the fresh food compartment, located at the top of the dividing wall between the compartment. That door should close when the temp in the fresh food compartment is cold enough. If that door mechanism has failed, is disconnected, or otherwise blocked in the open position, cold air from the freezer compartment will continue to circulate into the fresh food compartment.

Jul 29, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Top mounted freezer on refrigerator not working

Move the refrigerator to a room that is at least 50 degrees F.

Temps on most refrigerators are regulated by the fresh foods temp. If your garage is let's say 35 degrees, the fresh foods temp will most likely never raise enough to turn the refrigerator on. With the refrigerator never running, the freezer compartment will warm to 35 degrees, resulting in everything melting. Even if garage is a bit warmer, say 45, the refrig will not run long enough for the freezer to maintain a low enough temperture. If the garage temp falls to below freezing, say 20 degrees, the food in the fresh foods compartment will freeze. (outdoor beverage dispensers have internal heaters to prevent product from freezing !) Please don't rate this if not a Fix-Ya for you, as anything else lowers my score.

Jan 22, 2009 | Frigidaire 5 cu. ft. / 142 liter Chest...

2 Answers

GE S-Series Side-by-side refrigerator

you ll change the temperature control unit,since its not performing optimally
.thanks and godbless

Sep 29, 2008 | Refrigerators

1 Answer

Defrost Problem

Make sure a piece of paper can be trapped between the door seal if not the seel is not tight enough. That would explain it taking so long to ice up. Another posibilty is to close to the back or side wall if you have space try to move it out just a little at a time. If it is overheating in the rear it can cause it to not operate properly.

Sep 05, 2008 | Magic Chef CTF2125 Top Freezer...

Not finding what you are looking for?
Refrigerators Logo

Related Topics:

65 people viewed this question

Ask a Question

Usually answered in minutes!

Top Refrigerators Experts

Sal De

Level 3 Expert

2699 Answers

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

Randy Justice

Level 2 Expert

76 Answers

Are you a Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides