Question about GE Refrigerators

3 Answers

My side by side refrigerator is acting up. the top of my freezer is thawing while the bottom is ok. On the fresh food side, some items are freezing while others (top) are warm.

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  • greg_hiemenz Apr 30, 2010

    The unit is free of dust and both the fan and compressor are working. Like I said in the original post, the bottom half of the fridge/freezer is working, but the top is not...

  • greg_hiemenz May 03, 2010

    The model is a GE GSS25JFPD.

    I found that the coils in the freezer will all frosted and frozen. Heater or thermostat?

  • greg_hiemenz May 03, 2010

    Hi. I have a feeling it is the heater. I am pretty sure the fan was running, but I'll double check when I get home tonight.

    I took of the interior back freezer panel and the coils are all caked with ice. The thermostat didn't seem bulged out. I will bring a multimeter home from work tonight to check the resistances. My model is a GE GSS25JFPDBB.

    Replacement heater is AP3183311? or the double tube AP4355467? Does it matter?


  • greg_hiemenz May 03, 2010

    Hello and thanks,

    I have a feeling it is the heater. I think the fan is working, but I'll have to check when I get home tonight. I took off the interior back freezer panel and the coils were caked with ice. I didn't notice the thermostat bulged out. I will bring a multimeter home from work tonight and measure the resistances.

    My model is a GE GSS25JFPDBB. Would the correct heater be a WR5X10055? or the double tube WR51X1010?

    Thanks!


  • greg_hiemenz May 04, 2010

    Ok, so the resistance across the leads of the defrost heater is null - no conductivity. I guess that means its dead and should order a new one?

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3 Answers

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  • Master
  • 949 Answers

Hi,

The symptoms you are describing are do to air circulation.

All the cooling takes place on a set of coils that are behind the panel in the bottom back of the freezer. There is a fan near the top of those coils that moves the air around the freezer and to the fresh food section.

That being said. We have one of two problems going on.

# 1 Open the freezer door and listen to see if the fan is running inside. It is located behind the back wall about 1/2 way up, you should hear it even with the freezer full. If this fan is not running than we will most likely have to replace the fan motor

# 2 Remove the lower bins and food from the lower shelves in the freezer. Look at the back wall inside the freezer, we are looking for frost build up, if there is a few droplets of ice or frost that is normal, but any more and that indicates a defrost problem

Let me know what you see and I will walk you through how to repair if you want to go that far.

Posted on May 03, 2010

  • 1 more comment 
  • Philip May 03, 2010

    It could be either the heater or thermostat. The way to determine which one is to remove the food and shelves from the freezer and take the back panel off. Be sure the refrigerator is unplugged.

    You will need to defrost the coils using either hot water or a hair dryer. You will see the heater on the bottom of the coils. If you have access to an ohmmeter you can disconnect the heater and check it. It should have under 100 ohms, there may be two heaters depending on your model number. The thermostat is clipped to the top of the coils if it is disfigured or bulging out it is bad. If not you can check it also, it should read 0 ohms but only when very cold.

    If you send me your model number I can get a better read on what your heater part number is.

    Thanks


  • Philip May 03, 2010

    The part number for the heater is WR51X10055
    The part number for the thermostat is WR50X10015

    These are GE numbers, the numbers you have are exclusive to the parts house that you looked them up at. These numbers will get you the parts anywhere local.

    If you need help testing the heater let me know, but wost case, replace both parts.


  • Philip May 04, 2010

    You are correct, the heater is the issue.

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  • GE Master
  • 12,061 Answers

Http://appliancejunk.com/forums/index.php?action=downloads;cat=20
Above are a whole load of releven t service manuals in case you may need another.
http://frigidaireservicetips.com/pdfs/399_10.pdf
Please find a generic service manual, use this to Troubleshoot and repair, this is the manual, us engineers use to find and repair the faults.
http://www.repairclinic.com/Refrigerator-Repair-Help
http://www.acmehowto.com/howto/appliance/refrigerator/refrigerator.php
Above 3 are DIY help site to show you how to find and fix.
If you want the best chance of a repair, please get your exact make and Model,of unit's Service manual, simply Google for it, it may take a while, but as you will see they are just invaluable. '

Posted on Apr 30, 2010

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  • Master
  • 3,917 Answers

Hi,

There are couple of troubleshooting steps that you need to do. I am posting them so that it helps you to do one by one:

http://www.fixya.com/support/r4024657-refrigerator_condenser_coil_cleaning


http://www.fixya.com/support/r4588788-refrigerator_or_freezer_not_cooling_or

http://www.fixya.com/support/r3885294-refrigerator_troubleshooting

http://www.fixya.com/support/r4023749-refrigerator_compressor_start_capacitor


Let us know if you want something else please accept the solution.
Thank You for contacting fixya.com

Posted on Apr 29, 2010

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1 Answer

The freezer works fine but the refrigerator will not get cold.


On most new refrigerators there is damper that opens and allows the cold air from the freezer to circulate through the fresh food side.
I have seen this same problem caused by over stuffing either the freezer side and or the fresh foods side. On the sides of the fresh foods section there are normally vents which allow cold air from the freezer side to flow. If these are covered up, the air cannot circulate and without air circulation, the temp rise.

Both freezer side and fresh food side work because air is allowed to circulate around your product. I saw a refrigerator that the bottom half was 70 degrees and top half 38 degrees. The shelf about halfway down was completely blocking airflow. Threw out a bunch of boldly items and bags, rearranged items so air could flow and unit started working properly again.

If the damper is not opening, I have seen them freeze shut. It may have to be thawed.

There is also on some models a recirculation fan that gets turned on to circulate cold air from freezer. If this fan burns out or is blocked, it may need to be replaced.

You can go to searspartsdirect.com with your make and model number and get a complete drawing and parts breakdown for most refrigerators. And more important, you can buy them and have the part typically in two days at your door.
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Side by Side ModelsIf foods, such as fruits and vegetables, in the refrigerator are freezing, it can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.
  • If food in the bottom of the refrigerator is freezing, this could be caused by a refrigerator not having enough food to absorb the cold air.
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First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenehit. The freezer should be between 0 and 8 degrees Fahrenheit.
  • Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.
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1 Answer

The upper portion of the freezer turns off, causing the ice to melt. And the cooler side bottom drawer turns into a freezer. I can't figure out what's going on.


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1 Answer

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Is it all areas of the fresh food side that are freezing your items, or is it the drawer area?

There is a direct connection (on my GE side-by-side, at least) between the freezer compartment and the drawers in the fresh food compartment. The size of the connection is controlled with a wheel or a slider. This could contribute to freezing in that area of the fresh food compartment.

Otherwise, it could be the temp sensor(s) in the fresh food compartment. If the computer thinks the temp is too high in the fresh food compartment, it will continue to cool.

It could be a problem with the motorized door that connects the freezer compartment to the fresh food compartment, located at the top of the dividing wall between the compartment. That door should close when the temp in the fresh food compartment is cold enough. If that door mechanism has failed, is disconnected, or otherwise blocked in the open position, cold air from the freezer compartment will continue to circulate into the fresh food compartment.

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