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I followed a link from an advisor here on fixya which would give me Nero 7 demo but it didn't work, I no longer need it and would like to remove it from my p.c, but when i try to uninstall it comes up with: internal error, custom Action DLL crashed on last call in function...crash thread ID 16972, current thread ID 16396. I'm using Vista, here in the U.K

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  • 3 more comments 
  • dunccook Apr 30, 2010

    I managed to remove some manually but it wouldn't let me remove 'BackItup'. My harddrive on my laptop is almost full, I need to remove some stuff but don't know if i use half of it...

  • dunccook Apr 30, 2010

    good advise! We have so many programmes on our harddrive its hard to work out which ones we actually do use, hehe!

    if I compress the drive will it alter/remove/change anything I have on it?

  • dunccook May 01, 2010

    Still wont let me delete/remove the last Nero 7 file... looks like i'll have to leave it

  • dunccook May 01, 2010

    tried that, will just leave it now.Thanks anyway for the help, appreciate it

  • dunccook May 01, 2010

    simple and straight forward advise, thank you



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if it refuse to uninstall, then maybe you should remove is manually from your computer.

From your desktop, go to my computer, go to drive c:, and go to programs files. From program files, you should see Nero 7 folder there, you can delete all the content in the folder and Nero should be remove from your computer.

If the Nero 7 still refuses to remove completely, then I'm afraid you will have to re-run windows Vista, in order to eliminate Nero 7 from your computer.

Exactly the same thing happened to me when I installed Nero 9, I had to re-run windows vista before I could eliminate Nero from my computer.

So, try removing it manually first, and if that doesn't work, then its is either you re-install windows or you leave it like that.

Good luck.

Posted on Apr 29, 2010

  • 1 more comment 
  • Walesarumi
    Walesarumi Apr 30, 2010


    As for the file that refuse to remove, you can cut it, and paste on your desktop, then you can delete from there. If it does not delete, leave it for a while, then try again later.

    Concerning your hard drive, If your hard drive is almost full, you can simply delete any unimportant files like; pictures, music or video. You can also uninstall programs that are not useful to you.

    Also, if all your files/programs are important to you such that you don't want to delete them, you can enlarger the size of your hard drive by compressing it. To compress, right click on your hard drive, scroll down to properties and you will see the remaining space on your hard drive. Look under the disk space and you will see "compress this drive to save disk space", mark it and click apply and the compress will begin.

    Good luck.

  • Walesarumi
    Walesarumi Apr 30, 2010


    no, it won't affect any of your program. The compression is 100% safe. There is nothing to worry about, your programs are safe.

    Also, while compressing the drive, it must not be interrupted. Compression takes a lot of time, so be prepared. It might take up to an hour or two.

    Good luck.

  • Walesarumi
    Walesarumi May 01, 2010


    you can leave it since the major files has been deleted. There are some stubborn files that are very difficult to remove.

    You can try to cut and paste the file on your desktop, then you can delete from there. If it refuses, then maybe you should just leave it like that as it has no effect on your computer.

    Take care



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