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Xerox copycentre C20 Can send a fax but not receive Help

We are able to send out faxes but not receive. Machine worked fine until today
help please

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Check if your telephone cable is connected at the " tel " plug on the fax machine

Posted on May 19, 2010

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It has worked for me in serveral other installs

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Can receive a fax, but cannot send fax.


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NETWORK CARD


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Replace Drum


your toner has nothing to do with sending/receiving faxes. If you can print to the xerox...something is wrong with the software..
delete and re-install software..Xerox website is useless
check the black sensor that dangles into the paper tray. wiggle it up and down, ahten resintalled the tray

Aug 13, 2008 | Xerox WorkCentre PE16 All-In-One Laser...

2 Answers

Replace Drum


Start by trying this.
NOTE: Perform the following procedure to reset the Drum Cartridge counter after you replace the Drum Cartridge. Do not perform this procedure at any other time.
  1. From the Standby Mode, press the [Menu] (up arrow) button, then press [5], [2], [0], [4]. The screen will display: Change drum.
    1. Yes
    2. No
  2. Press [1], then press [Enter]. The screen will display: Completed.
  3. Press [Stop] to return to the Standby Mode.
If that doesn't work try this. You may not be able to perform step 1 but that's ok.
> Support & Drivers > WorkCentre Pro 555 Support > Search Results Solution: Print / Clear Documents From Memory bttn_print.gifMake Printable bttn_email.gifEmail this page elem_1_spacer.gif
Any documents stored in memory due to an error condition will print after the error is corrected. The errors may be: 'paper tray(s) out of paper,' 'paper jam,' or 'out of ink'.
  1. Print a Pending Jobs report to determine what types of jobs are in memory. Press the [Menu] (up arrow) button, then press [2], [2].
  2. If there is a job with the status of Resend Stored Fax, turn off the Resend Stored Fax feature to delete the job.

    To turn off Resend Stored Fax:
    1. From the Standby Mode, press the [Menu] (up arrow) button, then press [5], [3], [0], [4].
      The screen will display: Resend stored fax
      1. On
      2. Off
    2. Press [2] to disable the feature.
    3. Press [Exit] or [Stop] when the menu selection screen displays to return to the Standby Mode.
  3. Print the ITU-T mailbox report to determine if there are any mailbox documents. From the Standby Mode, press the [Menu] (up arrow) button, then press [2], [4].
  4. Print any documents stored in an ITU-T Mailbox:
    1. From the Standby Mode, press the [Menu] (up arrow) button, then press [1], [8].
      The screen will display: Mailbox
      1. Confidential
      2. Bulletin board
      3. Relay request
      4. Setup & delete
    2. Press [1] to select Confidential mailbox, or [2] to select Bulletin board mailbox.
      The screen will display: Confidential (or Bulletin board)
      1. Print mailbox
      2. Send to mailbox
      3. Poll from mailbox
      4. Store to mailbox
      5. Delete contents
    3. Press [1] to print from the selected mailbox.
      The screen will display: Box number (20 max)
      [_]
    4. Use the numeric keypad to enter the mailbox number, then press [Enter]. NOTE: If you entered a password when creating the Confidential Mailbox, you must enter that password now to print the document.
    5. Enter the password if required, then press [Enter].
elem_1_spacer.gif elem_1_spacer.gif

Jan 08, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...

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