You can click the strat button and logoff/shutdown whatever one you like as you mentioned account.
if that does not work let me know.
also if the shutdown does not work and you need to power off your lappy you press and hold down the power button this will shut down the operating system and the computer.
Thanks hope this helps please be considerate and rate and leave feedback before you leave.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620
Restart the computer and hold down the f11 key till you hear a bell.
This will activate the system restore program.
Select restore to factory settings/ default.
That should help you out.
Cheers.
Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Click the Start button , click the arrow next to the Lock button , and then click Restart.
Do one of the following:
If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press ENTER. For more information about options, see Advanced startup options (including safe mode).
Log on to your computer with a user account that has administrator rights.
Depending on you operating system i.e. windows XP, 7 etc. you may not have a "lock" button described in STEP 1, just restart while holding down F8, once you are in safe mode you can go in to Administrator or any other account and reset your password
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