Question about HP LaserJet 3600n Printer

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Printer is wanting to print in blue not black!?!

After a technician replaced the cartridge lock bar on the right side of the printer, suddenly the printer wants to print in blue. The test sheets come out in blue not black. Now they're telling me that it's a power supply problem and that I'll need to buy a $300 part to repair it. How can this be? It was working fine before I brought it to them with the cartridge lock issue. Any thoughts?

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It would seem to me, that what you are describing is a cartridge phase problem, which will happen if the drive assembly is not correctly reinstalled after replacing the broken locks...
The technician who replaced the cartridge locks will have to remove the drive assembly and re-install it correctly.

Posted on Apr 30, 2010


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