After a technician replaced the cartridge lock bar on the right side of the printer, suddenly the printer wants to print in blue. The test sheets come out in blue not black. Now they're telling me that it's a power supply problem and that I'll need to buy a $300 part to repair it. How can this be? It was working fine before I brought it to them with the cartridge lock issue. Any thoughts?
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Re: Printer is wanting to print in blue not black!?!
It would seem to me, that what you are describing is a cartridge phase problem, which will happen if the drive assembly is not correctly reinstalled after replacing the broken locks... The technician who replaced the cartridge locks will have to remove the drive assembly and re-install it correctly.
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Hi milsyr, 1. switch on the printer 2. Lift the blue/gray latch on the cartridge carrier and remove the cartridges you need to replace. 3. Remove the pink tape from the new cartridge.Hold the cartrige so the label is face forward,and the words are facing you. 4. Slide the new cartridges into the print carriage. - The color cartridge goes into the left side of the carriage and the black cartridge into the right side of the carriage. 5. See that you slide the cartridge underneath the metal bar and then push it down into place with your fingers. 6. Close the cover on top of the cartridges and make sure the latch is secure. 7. Close the printer carriage door. 8. Press ok on the front of your printer. - An alignment print will follow.
10.000x Supply error E-label cannot be read or print cartridge is not properly installed. 10.0000 = Black print cartridge 10.0001 = Cyan print cartridge 10.0002 = Magenta print cartridge 10.0003 = Yellow print cartridge 1 Reinstall print cartridge. 2 Turn on the printer. 3 If the problem is not solved, replace the cartridge.
Not knowing what type of printer, and since you've tried another casrtridge, this problem is almost certainly the fuser. This will require a technician, or if it is a lower end printer, cheaper to replace it.
I had the same problem, and after scouring around online for a few days, I learned that this is one of the biggest gripes about this printer. Basically, you're out of luck unless you replace EVERYTHING, even though you only want to print black (nuts, isn't it?). So I went out and bought all new color cartridges, and it STILL won't print. I think it's just a bad printer all around. :(
Try a "hard restart ", which simply means unplugging the power cord of the printer, and replugging it after one minute has passed. If that does not work, then rerun the CD used to install the printer. Both techniques reprogram the electronics, to a certain extent.
You might want to visit the Lexmark website to see what solutions are being offered for printer problems. They probably have a number to call, in case you want to talk to a technician.
Hope these suggestions help you out.