The carousel won't turn Although the carousel is usually driven by a small motor that 'sits directly below the turntable and it has a small drive coupling attached to it .You will have to open the outside case by removingall of the screws along the back edge and the sides and the bottom then lift or slide the case towardds the back of the microwave and then lift off Now Inspect the plastic drive coupling that the tray sits on, as well as the ring-and-roller assembly, to make sure that they're working properly. and if this still looks good then replace the motor it is attached to here is a couple of picts for you
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