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If you actually hear sound from your laptop when playing other audio files like MP3s or audio CDs, the first thing you check if the Volume Control of the media player that you are using to watch the soaps. If these are streaming videos, look at the speaker/volume level and make sure it is set to high. Make sure as well the volume icon usually located at the bottom portion of the video playback is not turned off or muted.
If no audio at all from your computer, plug in external speakers or try headphones to see if you will get sound. If you do, most likely, your internal speakers have to be replaced. If no audio even on external speakers or headphones, check your general volume controls, set them to high and make sure none are muted, and verify that you have the correct audio controller selected for playbak.
If that still fails, reinstall your audio driver and if no improvement, most likely, you need the audio controller/motherboard replaced.
Had the exact same problem with exact same computer. Do the following:
1. check for virus, spyware, malware, etc.
2. uninstall driver and reinstall.
If you continue to have problems, check for sound using headphones or external speakers. If this works, order a set of speakers online and replace them. If this does not work then it's your sound card and for that you might need a pc repair tech. Good luck and let me know how it goes.
Then try to plug in a headphone check if it will
make any sound then if not update the audio driver.
If that's not working try to check if the right device is selected under the sound properties in control panel.
If that is still not working run the diagnostics in the computer, you can access that by f12 you will run into a first part of the test which may take aroun 10 mins then it will ask you to continue the remaining test press no then after that it will ask you to press any to boot to the partition then hit enter after that it
will ask you on what kind of diagnostics you want to run, select on custom test,. under custom test you will see all the items you have in your computer, select speakers or audio then it will perform a test
in your speakers if it make a sound then there is something wrong with your windows you might wanna back up your file, if it still does not make any sound you'll need to replace the speakers.
There could either be a problem on your LCD screen, or Graphics card, to determine it. Try plugging an external monitor on your laptop and see if the display turns black also on the other monitor. If no, the problem is the LCD, but if yes (still black screen on the external monitor) it means the problem is on the graphics card.
Are you trying to record something? What's the issue? You obviously have drivers installed for the sound card if it works.. See sound recorder link here and here.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!