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Hi, I purchased a Netgear WNDR3700 router and am now experiencing intermittent browser/internet connection issues, particularly when I'm using Google Chrome (it's happens less often on IE and Firefox). Of course after 2 hours on the phone and escalating the problem to a higher level, Netgear says it's my problem, not theirs, but I never had a problem with "server not found" and "page not found" etc., with my former Linksys Router. Netgear never wants to admit their products have issues when they can't solve them. The browser issues occur both wired and wireless and on several computers with different adapters connected to the Network so the issue is not discriminatory. I don't know if this matters, but my ISP is Wildblue (satellite).

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the problem should be from your ISP. Change the router and the problem would be resolved.

Good luck.

Posted on May 11, 2010

  • donna450 May 11, 2010


    Thanks for your response, however, your solution doesnt' make sense to me. Why would you suggest I change my router if the problem is with the ISP?? When you say "change" your router, I assume you mean "exchange" it for another router and not "change" the configuration of the router?

    Are you saying that the problem is between the ISP (Wildblue) and this particular router and can't be resolved outside of changing routers/buying a different router? I was hoping someone would have a workaround solution that wouldn't require me driving 3.5 hours back to the store where I bought it to exchange it for some other router or brand. As I mentioned before, the browser connection issues/my ISP did not pose a problem with my old Linksys router. I don't want another Linksys router because they seem to only last about a year before they fail.

    I would appreciate you expanding upon/explaining your solution more thoroughly.

    Thanks again.

    You said: "Hello,

    the problem should be from your ISP. Change the router and the problem would be resolved.

    Good luck."



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