Suction only works using the hand held mode, there is no suction when try to use on carpet mode,
When using the hand held suction vacun is working, howeevr when using on normal carpet cleaning mode, suction does seem to be working. I open the bottom of the vacun and found that the Belt 38528-035 was broken, so I know the reason why my brush is not working, however not sure about the suction issue.
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I just had the same problem....suction from wand, but no suction from soleplate, the brush bar spins. Did all the troubleshooting steps on dyson.com but they didn't work...dyson.com says need to take to repairman, being a diyer I went to search engine.
I didn't find a fix, however I found one myself....it appears the vac can get stuck in floor mode or in between modes....the dial on top on dc07 ....selector of floor or carpet..try pushing it back and forth to see if that puts it in carpet mode...check for suction or try vacuuming...if that doesn't work, looking at vac from behind vac on the right hand side is the selector dial..on top of bottom portion of vac.....with vac in upright position, recline it as if about to vacuumn floor...look down at selector area ...you should be able to see a rectangular type button exposed ..push this to reset position...you may have to push it a few times...then try vacuumniing.....I finally had suction from soleplate!! Another tipoff to this problem is my selector dial would not stay in place would pop I to carpet by itself, but only halfway....fro a long time my vac would work but not very well...had to go over same area.4-5 times..What a workout! The first time I contacted dyson via tele the rep had me remove some stuff and I was able to look at area below selector...what I saw was two holes, one hole was only over the other hole half way...hence at that time I had only part suction since holes were not aligning properly....I read somewhere as a further tip to get suction to engage, while vac is reclined step on front edge of vac head it said you'll get more suction that way, I haven't tried that, but thought it may help someone
I love these and have 2 of them! The warrantees are usually good and it is your pump if both the hand held and carpet positions won't spray water. Both the soap tank and water resevoir need to have at the very least water in both for the unit to work. Yes... You can use just hot water for light cleaning in both. The pump controls both the spraying water and suction. Last, if one or the other won't spray, the unit can have residue blockage. The passages are narrow, check to see if they are clean. Last test. Turn it on, release the handle. At the base of the neck there will be an oval shaped opening. With the handle on the floor as if filling the unit with water...put either your hand or a paper plate over the hole to see if there is suction. If the pump is good, you will feel a lot of suction against your hand or the flat surface of the plate.
So I have exactly the opposite problem, it sucks in floor mode but the hand held has zero suction. My daughter and i just spent the last hour disassembling and diagnosing and found this: The way the suction tube is configured, you have two places to **** from, the floor and the hand held hose. If you look at the back of the machine, you can see the "y" where the two hoses join. just behind the beater bar there is a blast gate that closes when you stand the machine upright. This closes the blast gate and directs full sution to the hand hose. In floor mode as the handle tips back, a follower wheel and spring move the blast gate to open. THIS IS THE IMPORTANT PART...if the hose is not docked, there is a second place for the suction to go and you will get no suction at the floor. In my case, the center post where the spring mounts is broken and the blast gate flap does not close, so the hand hose gets no suction because it is like a straw with a hole in it, the air will seek the least resistance. In your case you either have not returned the hose to the docking port or your blast gate is stuck in the closed position. To check this remove the two screws and clamp that secure the lower hose to the suction manifold. Pull the hose stright an look inside to see if the blast gate is open or closed. Use the release pedal to cycle the machine between upright and floor mode and you should see the blast gate open and close. If you don't, well that's a whole other story. I'm off to see if I can find a replacement part at repairclinic.com. If not I will have to get some polyester epoxy and fix it myself.