Question about Maytag Neptune FAV6800AW Top Load Washer

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Neptune TL - When rinsing the basket slams into side of machine -

The Neptune TL goes through a cycle then when it gets ready to "spin" it bumps or slams into the left side of the machine as if it's load is not centered. It then uses the paddles to recenter the load but as soon as it begins to spin again, it slams on the left side again. It is not usable now.

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If it’s a FAV6800A or FAV9800A let’s fix it.....

See this post Clutch Fix for a step by step process to maintenance the clutch or replace.

The machine is shutting down with dc or UC unbalance error code correct?

Rich

Posted on Apr 30, 2010

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We just moved and the house came with a Maytag Neptune TL which won't spin if there are clothes in the cylinder. It will spin empty. Please help! Thanks.


Washer bangs around in spin cycle and throws a DC or UC unballance code with cloths in the wash basket is that correct?

If so it's a Clutch issue.

If you want read more about what I feel is your issue read this post Maytag Neptune load unbalance

Sep 08, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

WE have a Maytag Neptune TL and it is stuck in the wash mode... as though the timer does not register to move on to rinse.


Katie,

I'm and owner that knows the machine very well. If you are someone has some basic skills you can repair the machine.

It will come down to how much down time you can tolerate.

What I think is the issue is that the Upper One-Way bearing is seized and when the machine enters into spin cycle of the selected wash cycle the washer can't spin the wash basket. The Control Board tries to enter the spin cycle over and over again. There is no software routine in the Control Board to sense this and the machine keeps trying execute the spin cycle of that wash cycle......Timer never counts down.....

Place that wash load in a Spin Only cycle. If my diagnosis is correct then the machine will do the same thing never count down on the LED display in the Spin Only cycle.

All these machine are ready for a Tub Seal replacement and I can direct most owners thru the process. The cost is in the area of $60 for Tub Seal, ****** O-Ring and Outer Tub bearings. If you need to replace the Clutch Pulley around $80 additional. If you are the original owner I'm sure you have been thru that.

Here is a link to replacing the Tub Seal and Outer Tub bearings. See if this is a direction you want to go. FAV6800A/FAV9800A Outer Tub bearing replacement

Here is a link to what I believe is your issue.........it just took me a long time to extract info from the owner on the failure. [FIXED] Maytag Neptune, Timer Problem

Maybe a FIXYA tech can jump in and add what they think might be the issue and a troubleshooting/repair path to follow.

You can make the machine last for a long time............way beyond the 3.5 yr. to 6 yr. point of most failures.........but each owner has to decide their course of action.

I go by dh1200s on most washer DIY forums including this forum.

Sep 06, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a Maytag Neptune TL (FAV6800AWQ , Serial # 10178127EC) that starts and stops after the wash cycle begins. It fills up fine but starts and stops/pauses and the time doesn’t lapse. On a normal load...


You have a Series 10 machine 1st two digits of your s/n.


Seems like you have the Service Manual or troubleshooting guide.....can't get that from Servicematters any more I feel you have some drive system binding.

I helped a owner on another forum similar problem. Google this "Neptune TL Spinning Issue Will Not Proceed". Did a lot of up front testing in the end he ended up replaceing the Outer Tub Bearings, the Clutch Pulley.

Start by opening the washer lid and see if you can rotate the wash basket with one finger in the CCW Spin direction. There should be only slight resistance to rotate the wash basket CCW. During the 1st water fill of the wash basket the Control Board will spin the wash Basket slow rpm you can enter Service Mode and observe the rpm on the LED console.

Next start a Quick Spin test and note the highest RPM range the machine will spin up to. Looking for Outer Tub Bearing resistance.

I would suggest another DIY forum to work thru this issue if you are going to DIY. This forum is hit and miss we posting pics and e-mail notification for support......Rich

Oct 13, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Washer runs through wash and rinse, but keeps getting off balance


From what you are describing I feel your FAV6800A or FAV9800A has a Clutch malfunction see this post to get started on a DIY repair Clutch Fix.

The classic failure is the machine tries to spin up the wash basket starts banging from side to side then errors out with an unbalance error of dC or uC. Is that your failure scenario?

See if the post I link you to will help. Post back if you have any questions……..Rich

Some other handy links; The Service Manual for reference. Sears Parts Direct for reference.

May 20, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune TL clothes still dripping wet after full cycle


Pump out time of 40 seconds sounds good.

No ND error code and you spin up to 850RPM which is max for the machine.

You have no standing water in the wash basket.... I'm scratching my head.

Could you do a Spin Only cycle with that same wet wash load and set the SPIN for Max Extract. After you start the Spin Only cycle put the machine in Service Mode and watch the RPM range. This cycle sets the display to 12 minutes. Let’s see if the wash load remains wet and what max RPM is reached.

""Maybe the pump is not turning on during the spin cycle?"" You have no standing water in the wash basket correct? I feel the pump is turning on or you would have standing water in the wash basket and the pressure switch would have never indicated an empty condition (Low Level pressure switch contacts) to the Control Board. The Control Board would have stopped the wash cycle with a ND for no drain error code.

The pump in the spin cycle will turn on a number of times see if you hear turn on in a Spin Only cycle

I just ran a Spin Only light wash load with about 5 gallons of water in the wash basket. Timer went to 12 min. I toggled into Service Mode to watch wash basket RPM. At about the 5 Min mark (toggle in and out of Service Mode) the wash basket reached 850RPM then a few minutes later it stepped down to 830RPM to end of Spin Only Cycle. You don’t have a water valve stuck open or you would flood/over flow of the machine. Did you here the drain pump turn on several times during the Spin Only cycle?
Rich

Apr 08, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

The wash time continues to increase on every cycle. I have a Maytag Neptune TL Washer.


Thank you my machine model number. The reason I ask is so many folks post non FAV6800A/FAV9800A issues in this forum. This forum doesn’t ask for machine model number and serial number. Here we go.

Does your machine seem to take longer than normal to fill with water?

Does the machine increase the time during the Spin Cycle of the Wash Cycle?

Are there any error codes to the LED display such as dC or uC?

Do you want to work toward a DIY fix? If not maybe we can get a solid feel for the issue that will help you in the decision process to bring in a repair company or replace.

So I can better understand the issue can you start a Quick Wash cycle with Soil and Spin settings set to lowest setting and if you could place a couple of bath towels in the wash basket for a load.

I want to see if the machine will go thru the Wash, Rinse and Spin cycle within the 27 to 29 min time of a Quick Wash cycle. I want to see if the machine is increasing Washer Cycle time in the Spin Cycle of the Wash Cycle.

You should enter the Rinse Cycle at the 20 min mark on the LED display.

You should enter the Spin Cycle at the 10 min mark on the LED display.

Watch the cycle and see if you have similar times as I do. Let me know if the washer has any off balance issues as it enters into the Spin Cycle…..Rich

Jan 17, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune won't advance from Rinse to SPIN


If the clutch fails the first thing noticed is a UC or DC error displayed and there is no drain or spin.

If you are seeing the above error and having a problem with spin and drain then the most likely cause of this is the clutch. The clutch fails to lock down the spinners and the basket is unable to go into spin and without a 90 RPM there is no drain.

Replace the clutch.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question(@#$^

Aug 01, 2008 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

MAYTAG NEPTUNE TL WASHER


If you are not getting any error codes pertaining to the door lock and you are getting wash and rinse then the problem would seem to be that the water is not draining. Machine will not go into SPIN if the pressure switch senses that there is still water in the basket.

Jun 04, 2008 | Maytag Neptune FAV6800AW Top Load Washer

3 Answers

Maytag neptune tl washer


A dc error means that the clothing is not being distributed properly in the basket. This usually happens when the machine is lightly loaded. If the load seems o.k. then the problem is probably with the sensor at the side of the basket.

Apr 26, 2008 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune won't advance from Rinse to SPIN


If the clutch fails the first thing noticed is a UC or DC error displayed and there is no drain or spin.

If you are seeing the above error and having a problem with spin and drain then the most likely cause of this is the clutch. The clutch fails to lock down the spinners and the basket is unable to go into spin and without a 90 RPM there is no drain.

Replace the clutch.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Mar 10, 2008 | Maytag MAH6500 Neptune Front Loading...

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