Question about GN Netcom GN 9350 Wireless Headset

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Cannot hear dial tone

My headset was working fine yesterday, but today it seems that i cannot hear the dial tone on my head set speaker, it still has connection with the base and it all works, but cannot figure out why the headset wont produce, i can hear the beeping when changing the volume but no dial tone

i have reset the entire set up, from the phone, all the way to the actual headset

please help

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: GN Netcom GN 9120 - can't hear

Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

Posted on May 19, 2008

  • 1 Answer

SOURCE: Cannot hear anything out of the earpiece of my GN netcom 9120 wireless headset

I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.

It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.

Posted on Jul 16, 2008

eagle338
  • 4889 Answers

SOURCE: My Headset just stopped working

Hi I was in a live session with you when you left. Apparently you have not paired the headset with the base. All you have to do is follow this procedure
Place the headset in the charging base->Press the base's pairing button->Both the telephone and USB buttons on the base until the headset's link indicator will light for 2 seconds indicating that the pairing is successful. It should probabl charge after this.
Let me know if you need more help.

Sai.

Posted on Mar 17, 2009

  • 1 Answer

SOURCE: CS70N Wireless headset

The earpiece will make 3 short beeps when a call is incoming. Also the phone will still ring if you are within distince to hear the ringer. Hope this helps! SM

Posted on Mar 21, 2009

  • 32 Answers

SOURCE: Headset has static

Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

Posted on Apr 28, 2009

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