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I am trying to receive a fax. The fax gets the call but it states "Fail to Connect" why?

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Check the phone line to ensure it is connected.
check manual for trouble shooting or Dell's printer web site.
check fax settings in printer/fax setup page

Posted on Apr 29, 2010

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Fax model #kxft983cx cant send or receive fax


Very strange for this to fail so a power reset and a check of the menu settings is the way you will get back to faxing.

Unplug and cycle power (try to turn it on (drains the charge from capacitors and circuits.

Then start fresh. Check the phone line for a dial tone, plug it in. do the setup ,date fax/phone settings.

Really unless it got rained on I don't think it can fail.

Feb 21, 2011 | Panasonic Office Equipment & Supplies

1 Answer

How do i connect my hp 1240 fax\printer to my computer


The fax must be connected directly to the wall phone jack. Connect any other phone line devices, such as a telephone or answering machine, to the phone jack on the back of the fax


The phone line cable used to connect the fax must be a two-conductor (wire) phone cable, like the one that shipped with the fax. The fax may fail to send or receive faxes if the phone cable has more than two conductors. To determine how many conductors the phone cable has, look at the end of the cable. Most phone cable connectors are clear and you can see the number of wires

The Rings to Answer setting determines how many times the line will ring before the fax answers. Follow the steps below to change the rings to answer setting.
  1. Press Setup , press 3 , and then press 3 again to access the Rings to Answer setting.
  2. Press the Right Arrow to scroll through the available settings. When the desired number of rings is shown in the display, press OK .


To receive faxes manually, follow the steps below.

  1. Answer the phone like you normally would a telephone call. If the incoming call is from a fax machine, you will hear beeps or fax tones.
  2. Press either Start Black or Start Color to begin receiving the fax.
  3. Hang up the phone.

Jan 15, 2011 | HP 1240 Plain Paper Inkjet Fax

1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Dec 03, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

My lexmark x4270 can't receive or send faxes. keep saying fail to connect, try again. please help.


Hi have you tried installing the most up to date drivers recently because they do change and if so sometimes there are seperate drivers for a lexmark. Also due to it being faxes make sure your firewall or anti virus aint getting in the way of it try disconnecting it for a brief moment then try sending if it works then go through your protection settings and so on

Hope this helps

Goodluck!

Carl Redding

Jul 18, 2010 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

I have a HP 4315 officejet all in one and it prints fine...but when i try to fax a page it fails every time...why?


Good Day Sir, I have a solution to your problem, hope this will help you.

"HP 4315 officejet fax failed"
solution:
  • Turn off the machine by using the ON button and then unplug the power cord from the back of the machine. After a few seconds, plug the power cord back in and turn the power on.
  • Try to send or receive a test fax.
  • If you are running the test from the Fax Setup Wizard (windows) or Fax Setup Utility(Mac), Make sure the Machine is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the machine is busy.If it is busy, wait until it is finished and in the idle state.
  • Make sure you use the phone cord that came with the machine. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, YOU MIGHT NOT BE ABLE TO SEND OR RECEIVE faxes. then after you plug run the test again.
  • If you are using a PHONE SPLITTER, this can cause faxing problems. connect the machine directly to the telephone wall jack.
run the test again to make sure it passes and the machine is ready for faxing.

Goodluck and God bless.

May 22, 2010 | HP Officejet 4315 All-in-One Printer

1 Answer

Cannot receive faxes from a certain person.


Could they have converted to a DIGITAL phone service?

Jul 30, 2009 | Brother IntelliFax-2920 Fax

2 Answers

I am having trouble faxing documents. Whenever I


Hi, you can check that your phone connection from your 7420 to line works. Listen for a dial tone in a phone connected to your mfc7420. If not, your tel comm module could be at fault.

Jul 08, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Will not receive Faxes


The first thing you can try is replacing the phone line between the wall and the fax machine.

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