Question about Microsoft Wireless IntelliMouse Explorer

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MS Intellimouse Explorer 2.0 scroll wheel only scrolls down

My MS Intellimouse Explorer 2.0 scroll wheel only scrolls down when connected to remote workstations. I'm on Windows 7 64-bit. The issue did not occur with an older wired Logitech mouse. I have updated the Intellimouse driver for Win7 64-bit, but that did not fix the issue.

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  • 4,737 Answers

There are number of reasons and solutions why your mouse isn't working properly. No.1. Resynchronize your mouse to the Pc. It's best to use the reset button for resynchronization. No. 2. Change the Port (Usb port). Sometimes even the small problem with the port created this problem. No.3. Replace the battery. If you are sure about the battery is Live, you can try with another make eg. Sony to Everydy. No.4. Interfaces Problem. Make sure that no electronic items, metal box, Speaker, etc doesn't obstruct the connection. No.5. Driver Update. Update the driver to the latest version. You must update from the particular website. If you are using Microsoft product, you must update the driver from the Microsoft's website. No.6. Different System. Try out the device on several devices not only one. If you still have difficulty, you can visit this site for more details. http://support.microsoft.com/kb/838398 Good luck

Posted on May 19, 2010

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Posted on Jan 02, 2017

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Strange situation that I am getting annoyed with. Here's what the deal is: I have a Wireless MS Intellimouse Explorer which actually works fine but, the intellipoint software (nor device manager) does...


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http://www.microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=Mouse&name=m_imobt&os=XPSP2&lang=en

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Mouse scroll wheel doesn't work properly


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What exactly did you do to get the wheel moving freely again?

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Actuallly, I took apart my WIE 2.0 for the first time to clean out a soda mishap. While inside, I noticed that the housing that the rubber wheel sits VERY tight to the top and bottom of the housing it is placed in. I would say that this is probably a design flaw, by the choice or thickness of rubber they used for the wheel, or not allowing enough room in the wheel housing.

*I realize that this is VERY difficult to imagine if you have not disassembled your WIE 2.0 before*
- remove the batteries
- undo the screw in the battery compartment
- flip up the top shell upwards, from the bottom and lifting (the top edge is secured by plastic latches you SHOULD NOT break)
- unplug the wheel sensor from the mainboard (tricky, again do NOT destroy any pins/capacitors)
- pull out the wheel casing, disassembling each part (they only come together/apart in ONE way, do not force or reverse axis positions)
- once you get the wheel/sensor out of all the housings, you can do one of 3 things:

1) shave some of the hard plactic from inside of the innermost casing, to avoid the wheel rubbing at the top and bottom of the "slot" the wheel is settled in. Take care not the remove any latches/axes needed to attach everything together!
2) shave the actual wheel rubber thinner, for the same reasons
3) remove the rubber completely, leaving the plastic sections of the wheel (which is what I did)

- clean and re-lubricate the wheel and casings if you like (but I find it works better without ANY of that dirty lube they use)
- put everything back together again, and now that you have reduced the friction in the wheel, it spins MUCH more freely.
- enjoy your scrolling freedom!


side effects:
- if you shaved or removed the wheel rubber, you will have less leverage for side scrolling
- if you removed the wheel rubber, you will have less traction on your finger for up/down scrolling
- if you removed the wheel rubber, it is much easier for dirt to get trapped in the wheel casing (meaning more frequent "take-apart cleaning" sessions)

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