turn on/off, unplug, wait a minute, plug back in, should reset.
take all paper out. check to see if any paper is jammed in the rollers
go to application folder for your computer, dbl click icon for make of printer, check settings, check to ensure everything is order. in same area, check scanner options.
lastly, check make of printer trouble shooting web site for more information, hp has an awesome site for trouble shooting this problem
hope this helps, good luck.
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